Customer Ratings & Reviews

Best Buy Geek Squad is easily one of the best purchases for wearable tech. Everyday stuff happens and things like smartwatchs and headphones are something that can easily be broken, I have never had any issues getting and item fixed or replaced. 10/10 I would always buy geek squad protection for items I use daily especially wearable tech because you never know what life will throw at you.

We purchased two Fitbits but only one protection plan, as my husband is very rough on things especially his cell phone and so I figured it wouldn't be much different with a worn device such as this. It paid off immediately, as the charger wasn't working for the Fitbit. Best Buy customer service was super efficient and effective at swapping the device out. The second Fitbit he got was a different color, and he loves it. The comfort of knowing that no matter what happens for the next two years we're covered is well worth the initial investment.

As I had to utilize the warranty for my smartwatch, I found it peculiar that I still had to pay a fee despite having already paid for the item. While I'm grateful for the warranty that allowed me to replace the faulty product, it seems counterintuitive to charge a fee for something that should have been included in the original purchase. I believe this is something worth looking into to ensure that our customers are receiving fair and transparent treatment.

Nice team at Best Buy Raleigh! They took care of me and helped me through the process. Explained and took the necessary time to walk me through eveything.

Get with anything you purchase for protection on any device worth it for piece of mind.

Good service, good coverage for a good time. Relax for any problem could happen with the watch

Is a good extent garanty Is fast and save is nice guality

Perfect It was amazing Everything was amazing thank you so much

Great service, no waiting. I encourage you to get insurance in all your items.

Purchases a fossil 2yrs ago. Wear it out and went to replace. Bestbuy had discontinued the fossil, but credited my acount for $259.99 (orignal price of Watch on release) and then pricematched A Samsung Galaxy Watch 5 pro 45mm ($499 2022 model to 249.99). I orginal purchased the Fossil onsale For 149.99

Exactly what I needed! Useful for busy hands ,I can keep track of messages,calls and more.

Love this company and I love my ring. I use it everyday

I haven't used the service yet for my watch which i purchased this under but i have used geek squad service for other items before and i have never had an issue. If it wasnt fixed then it was replaces with no hassle!

My Samsung watch died about a year and a half into this warranty. Worked like a charm. No questions asked and gave the money back that I orginally paid and was able to get a newer watch.

My daughter has not had any issues with her watch yet to go to the Geek Squad, but it is a good thing to have.

Nice to have insurance!!! I'm happy happy happy happy happy!!!

Good service. Took my phone for repairs and the geek squad went above and beyond..Great service. Protection needed on all major electronics.

This is the best thing next to sliced bread. Without it i would be without products right now. The fact i know if something goes wrong i am covered is a big peace of mind.

I have not had to access their services as yet, but documents arrived timely. I received a follow up message making sure that I was aware of the 2 year Geek Squad Protection.

I would never go without the insurance again. This saved my wallet a few times.