Customer Ratings & Reviews

Purchasing the geek squad plan is definitely worth it.

Service is very easy to use and great for wearable devices especially. I would highly recommend for any and all wearable electronics or headphones. I've always gotten it on my smart watches since they're exposed to just about every use pool, hiking, cycling, etc.

I was well taken care of and will do all of my technology purchases at Best Buy

Been using this for a few months now. Tells time, alerts when texts or phone calls are received. Quick reply, preset text replies can be sent. Counts steps, has a timer, heart rate monitor that does not require a separate strap, as its sensor is on the backside of the watch. The HRM is accurate but sometimes temperamental, as mentioned by other users. Really like the sleep monitor which tells you how long you slept (based on you turning it on/off) and how much movement it sensed throughout the night. Great device for the price. Super easy to set up!

I had my fit bit for almost 2 yrs. one day it just stooped charging. I called geek squad and they where so friendly and Profesional. They took my information and due to Covid-19 they extended my warranty 30 days and made me an appt. I went to the store and the Geel Squad agent immediately took care of and asked me to pick another fit bit. I was so excited to get the upgrade to versa2. I will always buy protection.

Great watch for health and fitness, also for ease of management on everyday pps that are used.

My Galaxy 4 Classic watch had a run in with a door frame and the bezel popped of, the geek squad warranty came through with a new Galaxy 6 Classic to replace it. Easy peassy 10 minute process

Had the amazfit GTS smart watch. Worked well for my needs. Recently began not holding the charge. ( just under two years old). Originally up to 14 days. Was getting 10-12 days repeatedly. For the last 2 months, charges only lasting 5 days. Fortunately had the extended warranty through best buy. No issues. Unable to reorder same watch. Given a store credit for amount paid. Thank you.

I love my Bose Sleep Buds and have yet to have a major issue with them; however, they have already become an integral part of my night life and I would be completely distraught if I had to go a night without them. Since life is unpredictable, I got the service plan. Why? Because when something goes wrong, I won't have to contact Bose and play the repair/exchange game with them. Instead, I can just go to Best Buy, get them replaced, and not have to face a night without them!

I absolutely live my galaxy 4, i know it may sound trivial but i think its cool to see my initial on the 12 'clock dial. I see new features like my stress zone on here, different workouts. I love how easy it is to navigate between widgets.

Works well, great quality, very sporty. All that you need

The agents set up my new phone and fitness watch and provided me the how to use info I needed. When I had issues with my phone they took the needed time to resolve the issue and even worked with A T & T staff to get it working correctly. GREAT JOB!!!

They always work out whatever issuues i have with Samsung products. It never take too long to have me back up and running. Thank you Geek Squad!!

Great plan! Much needed for a kids watch! Who knows what kind of toughness can happen!

I purchased the 2-year Accidental Geek Squad Product Replacement on my Samsung Gear Fit2. I have not used it on this particular product, but have purchased the same 2-year replacement on other products purchased from Best Buy and on one occasion, Best Buy replaced an item that could not be repaired. No hassle. They stood behind their product replacement. I would recommend seriously considering the small cost of the product replacement, depending upon the item, the use of the item, and the cost of the item.

These guys are THE BEST!! Having this protection for the year is great. I've taken my computers to have them cleaned and they did a phenomenal job each time, not to mention with a computer that was 2013 old. One computer I forgot the passcode and they were still able to bypass it and get it cleaned for me. I'll be subscribing again, not to mention you get FREE computer protection when you buy this protection. Win, Win.

I purchased this 2-Year Accidental Geek Squad Product Replacement plan on a whim because by the time I'd saved enough to buy the product I wanted (a Fitbit Aria), it had gone on sale and the price equalized out. Plus, there had been some rumblings on longevity of the device. And while I had initially I forgotten about it, I fortunately had to buy something else and happened to see the active warranty. So I took it in. No muss, no fuss, Best Buy replaced it.

I always buy the protection for things that I get for my boyfriend. He works construction and some things don't hold up as well when they are out in the sun for long periods of time. With a watch, protection was a must. Best Buy makes it so easy with this protection that I consider it with every purchase, regardless of who it is for, and buy it for more than half of said purchases.

I haven't needed to utilize my Geek Squad warranty yet. However, I'm glad I have it for reassurance that if a problem arises, the Geek Squad will take care of it.

Nice to have, have not had to use it yet. Hope I don't have to.