Customer Ratings & Reviews

I've only used Geek Squad Protection Plans 1 time, and it was a flawless, hassle free interaction. Asked me my problem with the device, keyed a few things in and told me my replacement options. I decided to upgrade to the newer device and pay the difference (new product cost - original purchase price). Super easy.

Purchased the service plan and actually had to use it. Watch stopped working 18 month later and the plan replaced the watch at the price I paid, which was higher than the current price.

Excellent watch great features and big numbers Bright and easy to see.

I always get extra protection to anything I buy, it is worth paying a little extra and if you have the Total Tech they give you a 20% discount. Best Buy always has great deals and protection plans, my husband and I always renew the Total Tech yearly we've had it for 3 years now, and will keep on getting it.

Great Plan. I purchased the Geek Squad Protection for my Smartwatch. The watch stopped cycling through the functions. Because I had the protect plan, it was easy to get a replacement watch. A great buy for your product protection.

Great value for the peace of mind and long enough to protect the device for about as long as it will be useful

I bought this for my $400 smart watch. Let's face it - wearing something that expensive on your wrist is a little unnerving. It is great knowing that any accidental damage will be covered, as well as any other issues I might have during the coverage period. I hope I never need it, but I am glad I have it!

My watch broke down and since I purchased the 2 year plan I was able to get a giftcard and get a new watch.

I used this plan for the 1st time. I broke the band on my Samsung watch. I thought they were going to fix the band, Instead they replace the entire watch. This was a plus. I never expected the entire watch replace. I recommend everyone by the protection plan.

Very helpful and polite. Helped me get a better watch because mine was nit working properly anymore. Helped me found a solution to my watch problem.

Had to replace a smartwatch, and I had purchased this protection plan to go along with it. No hassle from Best Buy when I came in to make a claim, and they even let me pick out my new watch right then and there. I don't normally recommend service plans for electronics, but for things like wearables, they're a great deal, especially if you plan on working out with them on.

The service is excellent . I havé uses the service for Mayor Appliances and I am satisfied with the rapid response . And excellent repair of them

I don't think that I am particularly hard on the various products that I purchase, but on the rare occasions when something has broken or failed, I have had no problems getting a new replacement with the Geek Squad Replacement Plan. As I always say - Murphy's Law - if it's going to break, it'll be the day after the manufacturer's limited warranted expires.

Great plan! Much needed for a kids watch! Who knows what kind of toughness can happen!

Haven’t had to use it yet, but it’s great to have in an emergency.

Bought as a gift for my son. He loves it. It works as it should

The watch is amazing the gps is precise, I am able to receive notifications, although not able to make calls it does let me know of any incoming calls.

Decent price and peace of mind, wasn't going to get this but the thought of clanging the watch against something when I'm moving is definitely worth he price of this.

I have been very happy with geek squad services. They sent out a more than qualified technician and it was great service.

I love the service of the geek squad any time I purchase something from Best Buy I will get it