Customer Ratings & Reviews

When I returned my First Alta because the battery did not function correctly, the customer service rep was very helpful when I wanted to replace it. The procedure was very efficient.

Helpful when my friend found out that Fitbit bought Pebble. They gave us an e-mail about trading the watch in for a fitbit of his choice. Although he decided he liked the watch more.

What worth the money to protect your investment for up to 2 years any problems they will take care of it I've never had any questions asked.

I purchased the extra accidental protections or my Fitbit charge 2. It will cover the battery and anything that happens to it that might not be covered under the manufacturers warranty.

I love geek squads I think is the best I don’t have any problem whit they all my problem the give me solution I’m happy whit geek squad

Was extremely apprehensive about purchasing initially but it really came in handy and the exchange process was seamless. Would recommend.

I think Geek Squad is a good resource but they should be available to answer any and all questions that you need if you have a best buy card.

The cost for Geek Squad protection has gone up slightly but it's still a good option to have. Too many things break too quickly or just stop working. I can depend on this for a replacement.

This added security has benefited me in the past when I’ve had issues with product failures. Would not think about purchasing electronics without this value service from Best Buy.

always purchase geek squad warranties above manufacturers warranty for larger priced electronics. geek squad is great to work with.

Since I could not reconnect my Fitbit to my cellphone I had to return it to the store and get a new one. Best Buy gave me no problem with the return because I had this GREAT WARRANTY.

Definitely worth the money. Was able to get a full refund when boyfriend dropped good watch.

Geek Squad make life easy with this protection plan. Whatever the issue is with your product, they make the exchange easy.

2 year accidental replacement, I've used it a few times and I love it, specially because they replace your item for a brand new one or other item for the same price.

Bought for my Fitbit in case of any issues and worked great when I did start having issues with my Fitbit. I was able to take in and just swap it out for a new one which was awesome!

Very good idea to get this protection plan my galaxy watch stopped working and I had to get it fixed

I had a fitness tracker that he band had broken, the ban is not replaceable so BestBuy gave me a new one, no hassle, do wait just got it done and I was on the road again.

Awesome protection plan geek squad helps you through each step that you have a question with and they find the solution fast as well

I always buy the warranty because you never know what could happen. I have used my warranty several times and I have never been disappointed.

This replace program is a great idea for watches and such. I’ve had my watch break down and they helped me fix and replace them.