Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 1722 reviews
(1,722 customer reviews)to a friend
Rated 1 out of 5 stars
$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product was still under manufactures warranty, instead of honoring that and not having to repurchase another warranty on the same product...I had to repurchase the warranty on the same product.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this service several times and I can say that I'm not satisfied with this service at all. I am never buying it again. They take so much time to do the repairs for nothing. A waste of time.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 year replacement is only good for 1 replacement. It doesn’t actually give you. 2 years of coverage. As soon as you have to have it replaced even for a warranty issue it go’s away
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this service went away after returning item and I wasn't given the service again after replacing item that was covered by the protection plan.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad do better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't fix the problem they made the hp laptop worse. It was a waste of money.One guy had an bad attitude and they lied.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Replace what?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure what I have a product replacement for. I did go in to exchange something that I showed I had protection for and the store would not replace it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
not helpful Apple watch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to come back because it was getting near close of store and it would take longer to reboot watch. Up to an hour. I was told I could not leave the watch.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .This certainly does sound like a frustrating experience, and far from the level of service we expect to provide our customers. If you’re still having issues with your Apple Watch, please don’t hesitate to call our phone support teams at (800) 433-5778, or schedule an appointment with your local Geek Squad at this link: www.geeksquad.com/schedule.
Rated 1 out of 5 stars
Dookie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was not needed and costly. It stinks and shouldn’t be a thing. If you need something fixed give me a holla probly take 5 mins.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Exchanged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally got this when I purchase some headphones that I wanted up returning...so basically I got charged 50 bucks for nothing
I would recommend this to a friendRated 1 out of 5 stars
Cool. What is it for?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea what this replacement guarantee protects. Hopefully, the store will honor the warranty of whatever it is I bought.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Incompetent people who connected our dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The GeekSquad that worked in our house connected the dryer in a fire hazard way according to the other GeekSquad.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
cant even use my service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i got charged for this without even knowing that they took my money and with corona virus going on I cant even use this service
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plan was applied to wrong item. Best buy refuses to fix
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not no recibe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bn never bn recibe my package I calling nobody answering
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us about this! It sounds like you have a package you're waiting on receiving. We're sorry you're waiting on it and haven't been able to get assistance. Because of the longer wait times to get ahold of us during these unprecedented times, we'd recommend contacting your local Best Buy. They may be able to assist. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Bad warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The warranty is not good at all and will never buy best buy warranty again
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not easy to make claim
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crisis now makes even worse, but probably easier to deal with manufacturer instead.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for connecting with us about this. We apologize for the inconvenience and delay during this troubling time. We'd be happy to help out and see if there's anything we can do to help. Please reach out to us at (800) GEEK-SQUAD or (800) 433-5778 so we can best help you.
Rated 1 out of 5 stars
???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I remembered what i bought this for. Can't tell from history.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not need
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You dont need this, just call insignia for help. Set up is very easy
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Huh?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How am I supposed to know what this replacement protects?
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t get to use all the benefits that came with this
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for sharing this with us. We appreciate the feedback and comment. Please let us know if there's any questions you have or anything we can help you out with.