Customer Ratings & Reviews

Get the warranty because you never know. My keyboard just stopped working and I loved that keyboard but they did not have that same board so I purchased a cheaper on. I wasn't happy about it but lease I got a new replacement

Must have since products will go bad eventually. This will keep it covered past the manufacture warranty.

Love this service! I have used the replacement service on a few devices that I've purchased in the store and every time I've needed to use it the service has been nothing but phenomenal. They have your service record on file, help you find a replacement and get you all taken care of in the store without having to wait days or weeks for a replacement to be mailed to you. It's definitely worth the investment on certain products!

I usually avoid extended warranties; many companies use them as a way to further boost profits by charging more than they expect to pay out on average. But Best Buy has very good replacement policies and especially on some products which may have a higher risk of damage or are expensive to replace, I usually do get the warranty. I've made use of the warranty once or twice. Biggest problem with corded headsets in the past has been a wire coming loose somewhere in the cable; then it doesn't work right. If you are careful with them they last a long time, but accidents do happen. I went with the warranty.

I use it for anything like hardware or software problems, the warranty is a pace of mind

GeekSquad is honestly the only reason why I make all of my purchases at best buy. Easy, Fast, and always on time. Never have trouble

Never any issues with Geek Squad. Always recommend having them. I surance is great.

Im not much into purchasing warranty plans for peripheral objects but I've already had to replace some, so why not?

worth it if you have 2 devices you want to listen to.

Always remember to purchase the protection plan for computer system parts never know if you have a problem with it.

For an item like my son's iPad case and being taken to and from high school each day, this was one replacement plan I felt was worth the extra cost to ensure his case functions through his last year of high school and first year of college later this year. Felt it was reasonably price in comparison to other plans warranties and Geek Squad keeps things simple when you have issues versus playing phone tag with outsourced warranty companies.

The agents were able to help me with my return, it was simple and easy. They did it quickly and they are super friendly!

Lover this keyboard!!!!! Used this servece before. Always stisfied.

Capital Mall Geek Squad staff were courteous and helpful when my son's keyboard was exchanged. The 2nd salesman was super knowledgeable with choosing a replacement. Effortless exchange.

Nice easy and simple service, have used the warranty system for geek squad in the past and they have never rejected any item I’ve brought unlike other stores

Replacement of gaming keyboard was a breeze once we survived the poorly designed navigation of the automated website and phone systems. The representatives were courteous, knowledgeable, patient, and helpful while we worked out what to do since the keyboard we wanted was no longer available.

Es excelente. Lo uso a diario y nunca ha dado problema. Lo recomiendo

I have told this to everyone I get to know and will continue to, BESTBUY HAS THE BEST REPLACEMENT POLICY OUT THERE. FULL STOP. If you have ANYTHING you think you would want to get replaced in 2 years and it has problems, then you can just return it and get a new one! This plan can be very cheap and great for things like gaming console controllers, which I often find myself replacing every 6 month. I just take it in, get a new controller and then pay 1 quarter of the price of a new controller, and just get a new plan on top of that and repeat. Worth every penny!

they gave me store credit that never expires so I could buy the replacement!

I've never had to use the Geek Squad repair services because Best Buy sells high quality items.