Customer Ratings & Reviews

Geek squad for the win!!!!! If u dnt go geek your jus a jock

Having protection on your devices is always worth the price !

love the coverage never had a problem with their coverage

I love the best buy warranty for headsets and controllers. Especially for the kids or hard core gamers that will get drift. Just pay any difference in price and repay the warranty and get a new item, no hassle!

This service provides such great value and it was kind of a no-brainer. I applied this purchase to cover a Xbox series X controller and I went in today and said that I need help with the "Replacement Claim". Super simple and I was in and out with the new controller in less than 5 minutes.

[Employee of bestbuy] Saves me everytime i need it. Anytime i have a problem i get the help i need.

If anything went wrong, I got a replacement and if it was a more expensive version, i only paid the difference. Fast and easy solutions for a lil more money goes a long way.

Any time to get the 2 year warranty is a great option so I can have peace of mind

It is better to have it and not need it than to need it and not have it.

It is always a good idea to buy the extended warranty. The only thing I don’t like about it is you have to purchase the warranty a second time once you return an item. It should be valued no matter how many items you return until the term expires.

pretty handy to have they’re always very helpful and make the entire process very easy and satisfying

Used it it is very clever and versatile for editing and creating content

Always protect your most valued electronics. Always easy to exchange.

[Employee of bestbuy] Really good controller option it has a really nice color and it looks great

i only get this for certain items and it easy way to protect yourself and your product.

I bought a Playstation Dualsense Edge controller last year and experienced some stick drift. I was under 1 year from date of purchase and when I did buy it, I also bought the Geek Squad protection. Here are my thoughts on that. The Geek Squad protection at Best Buy… it’s a bit of a mixed bag. It’s an extra $60, which is fine if you don’t already have backup thumbsticks. I had some drift issues, brought mine in under a year into ownership, and they swapped it out no problem—but then canceled the protection plan unless I bought it again for the new controller. That’s the part that really rubbed me the wrong way. I was still under Sony’s manufacturer warranty, so why reset my paid coverage? The guy just said, “That’s how we do it.” Well… your way sucks. It should carry over and only be considered in use after the Sony warranty ends, like most other protection plans I’ve had. I'm going to think twice about purchasing it next time around.

Geek squad is great to have on your products if you buy a big purchase, access to them most hours of the day and will fix anything if something happens!

Title: Outstanding Protection and Service! Review: ⭐️⭐️⭐️⭐️⭐️ The Geek Squad 2-Year Product Replacement Plan has been an excellent investment! Setting it up was quick and easy, thanks to their knowledgeable team, which instantly gave me peace of mind. When my device stopped working after a year, Geek Squad's service was prompt and professional. The claims process was straightforward, and I received a replacement much faster than expected. There were no unexpected costs, reinforcing the plan's value. For anyone looking to safeguard their electronics, I highly recommend Geek Squad. The security and efficient support provided truly exceed expectations.

Highly recommend, the flexibility of the service is great and they return devices fixed quick.

I got it for free how could I complain about that.