Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6380 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 6,380 reviews
  • Rated 5 out of 5 stars

    Amazing protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and exchange my items when they break

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. If anything goes wrong, i can get a replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. If anything goes wrong, i can get a replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are soo professional when your dealing with them, their expert advice is always on the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Peace of Mind!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the peace of mind that the Geek Squad service policy gives me. I know if something fails, Best Buy and their Geek Squad are there for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to use this twice for the same product. Easy to use.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Gsp rocks

    |
    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coverage when you need it. Products arent made the way they used to be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I think 2 years is good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For this one I think 2 years is good cuz what if you never really need the 5 yrs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love geek squad protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is always great. Never been disappointed by it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is very good , I had a Controller that I needed to replace , I went to customer service and I got it replaced in no time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    If you not in a hurry

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to utilize them on my sons switch already and they replaced the controllers without a problem, however, I had to wait in line for an hour to speak with a tech and then it took almost a week for his new controllers to arrive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get protected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had the need to use this, but I recommend because you never know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have specially when children owns and uses it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Add on

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little add on you get when you purchase something. Always makes it worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. The whole process was simple and to the point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new tv and need it installed...was done with speed and care very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. The whole process was simple and to the point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They fix what I break!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this just incase something happened to my brand new Xbox Series Controller and I will always rely on Geek Squad to have my back!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection plan is 100% worth it. If you break the controller you can get a new one no questions asked

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Love best buys warrantys

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great warranty I saw that compared to others best buy replaces the original controller once it stops working I thought that was amazing

    I would recommend this to a friend