Customer Ratings & Reviews

Got it for my ps5 controller and Best Buy takes care of me so I do recommend because they take care of my controller when it stick drifts

I love the geek squad protection!! How could you not!? Yeah it's a little pricey on some items because the more your item cost most likely the more that warranty will cost but to have that piece of mind and know that within a few years if your product messes up and or your kid gets ahold of it and snaps if in half then just take it in and claim your warranty and get your new product!!! Luckily I haven't had anything like that happen with the kids but my old headset was giving me issues so I claimed the warranty on it and got something else after having it for about a year and a half they where polite and the transaction to get something else was smooth as butter.

I had some technical issues with my console. I called Geek Squad and I can comfortably say I’ve never had better service!

Always reassuring when you can get coverage on items you buy. Good price!

Geeked squad are the most reliable tech people I know I highly recommend them to everyone

Saved me multiple times having to buy a new Xbox elite series 2 controller, which are prone to buttons not functioning randomly. No hassle replacements. Cheaper than buying another.

Definitely appreciate the service of Geek Squad definitely a company I trust

Worth it! Children, freak accidents, and malfunction happens!

Has been very good and the lights work great. Not loud either

Came in handy a few times. The boys do good work for sure.

The Geek Squad Protection Plan provides convenient coverage for repairs, replacements, and certain accidental damages, offering peace of mind beyond the manufacturer’s warranty. While it’s not cheap and some exclusions apply, it’s a solid choice for protecting pricey electronics you use often.

This product has exceeded my expectations. The interface is user-friendly, and the features are well-designed for seamless functionality. I love how intuitive and efficient it is to use. It’s definitely a must-have for anyone in need of such a product. Highly recommend it!”

Good protection services. Would recommend for any purchases

Love the controller by far the best one there is.!!

Brought a Yamaha soundbar online, delivered without any problems

This is SO WORTH IT on high-touch items like controllers and earbuds/headphones, especially if kids will be using them. Accidents happen, products wear out, and Best Buy are great about honoring these Replacement Plans. Sure, it might make that video game controller more expensive than you planned for, but you'll be thanking yourself a year from now when one of the littles gets excited and drops the thing on the hard floor and it breaks.

This is the best hassle free warranty. I’ve used it twice for my Xbox controller. Then recently when my husband needed a ps5 controller we ultimately decided to go to Best Buy because of THIS warranty. It was the deciding factor.

Great no problem Guaranteed go exchange if u have a problem

A must have when thinking of protecting your purchasing. I've never had a problem with it always taken care of very well no headaches. Definitely pay the extra amount to have peace of mind.

[Employee of bestbuy] Geek squad is always transparent about what the policies cover and tend to always follow through with their replacement and accidental damage plans.