Customer Ratings & Reviews

I wont buy a product without it. A lot of the time you can get a replacement same day and in store.

What is this item it does not state what it is I am slightly confused it justbhas a picture of random black shapes like a blender maybe a coffee pot I am notnsure what they represent

Geek squad protection is why I choose Best Buy. I sure expensive items and in my 8 years using it I’ve never had any issues claiming a return for faulty or sub par items.

This good service for low price!!!!! I use this series for Protection Elite 2

I’ve had the pulse earbud for almost a year now. The sound quality is great thanks to the recent updates on the PS5 where you can adjust the settings on the Pulse Explore. Good for gaming and for those who does not like the headphones where it gets hot in the ear and heavy on the head after hours and hours of game time. It’s almost perfect except for the connection issue where it randomly disconnects fromt he console.

I purchased an Xbox controller on sale and purchased Geek Squad Protection. After a little over a year, with kids, it was shot. Buttons were sticking and it had moderate drift. I took it to the closest Best Buy, they had me get a new controller and swapped me out with no questions asked. It was surprisingly low stress and I will consider it in future purchases as well.

Great program when you need it. Have easily replaced multiple controllers.

I am extremely satisfied with the warranty i purchased i come when broken or not working properly get a new product no questions asked and i buy a new warranty on top of that

Great buy for the price no regrets at all. Everythings works as intended

I love knowing that my devices are safe being with geek squad because if you have any sort of problems with the product they sail the seven seas cross the uncrossable mountains and tear through the heavens to make sure you get your devices fixed or in worst case scenario replace your device. Might have slitly exaggerated a bit but I can truly trust my devices in their hands.

Great protection service for protection. Highly recoodmend for almost any product!

Great controller. Super good for Call of Duty games. Adjustable triggers, adjustable color, adjustable drift movement. This controller is insane. 100% recommended

Great service if anything happens to the product, fast and easy return process.

Turtle beach has a great audio quality headset but I have a heavy hand and I’ve had about 2-3 different pairs in the past 5-8 years of gaming which isn’t bad tbh .

So glad I got the plan, hoped I would never need it but when I did geek squad helped me every step of the way

It is the best service to have for electronics and of course my PC and TV.

Very good service. Efficient and effective. Excellent.

I'm so thankful for having the Geek Squad Replacement plan. It's saved me so much money! Gaming controllers and headsets tend to wear out so, when you buy them the plans are essential! I have personally gone through 6 Xbox controllers out of which I only paid for 3. Plus the customer service is top-notch! Best Buy and Geek Squad is my go-to for electronics!

Andy was very patient and helpful with helping us choose the right laptop we need.

Best way to get a new controller for when it eventually dies out without paying full price for a new one each time