Customer Ratings & Reviews

Item was defective broken less than a year went to return it. I guess when I bought the item it was on sale so I couldn’t even swap it out for the same item that I had purchased almost 50 bucks more expensive than I bought it for. Zero out of 10 will probably never buy insurance through best buy again.

I believe the 2-year Geek Squad plan is too expensive and unnecessary.

Didn't get was advertised,asked about if I needed to use it,told PC would be sent out for repairs,when I bought this I was told it would be repaired on site.False advertisement

After you use the two warranty even if it’s been only a week you have to buy it again if you want coverage again

I never needed this for the device I purchased I don’t even remember what I purchased

Great product. It still worked after 1 year and 10 months.

Decent protection some products come with a warranty

They could gave better services then what they do especially Westbank

Geek squad can do the work when they want. If its scheduled than you are good to go, if not..

I was Sold a faulty product and it had to be replaced in less than 90 days. They said that consumed my warranty and now I will have none. Extended warranty is a way to rip people off! PS4 gives a 90 day warranty on the product to begin with so that warranty covered my product not the extended warranty I paid for separately and I am now screwed out of. Stop selling your false coverage and stealing peoples money for nothing in return

I haven't use this yet so I can't say much about it. I hope they can help me I I need it.

Kinda expensive but worth it if this $200 controller decided to give out on me

I don't like that we have to pay every time we change the products because they no longer work

? Think I need to use this very soon. Wonder if it will be worth it.

I haven't use this before so I can't say much I hope they can help me if I need it.

I don't like them they are dishonest and I dnt think they work's with there potentials

I bought several of these over the years for items I've gotten but never really had to use them. This time with some issues I had on a PS5 controller I wanted to see what it actually covered. To my delight the controller would be replaced if I could take it down to the store which wasn't an issue for me. After taking the broken controller in talking with the rap and getting the new controller he informed me that the protection plan was on the old controller and does not carry over to the new controller. Meaning every time you get a replacement you have to buy a new protection plan which is just a discount plan of buying the item.

They took a long time to get to me but my issue was resolved

Always good to get a warranty on any product, however I’m not a fan of total tech support

Haven’t had to exercise the protection plan yet hope to not have to but good plan.