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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6454 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 316 Showing 6,301-6,320 of 6,454 reviews
  • Rated 1 out of 5 stars

    I recommend it only for your own benefit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They give you many excuses and do not respond to your help as you imagine when you make the purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I recommend it only for your own benefit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They give you many excuses and do not respond to your help as you imagine when you make the purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to use a warranty for a broken item but since I didn’t return it they told me I couldn’t use the warranty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stolen Warranty?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not return my warranty? I used my warranty after my product was damaged but it should be a 2 year warranty

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BEST BUY SHIPPING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received my item late!!! Not happy if you stated my item will arrive on time . Then you should make that happen!! Not late!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst experience by far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience with trying to get my money back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wack

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely wack its just not great and i was disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Protection only replaces 1 controller!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can only return the Elite 2 once, if it breaks (and it will) you have to buy the protection again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Money back for warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t get my money back for the warranty I purchased for $20 with my purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stupid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why was this cancelled when i had one year left????

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    geeked squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can't get anyone to answer my calls; NEED HELP! pppplease!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them brand new out the box and when I tried them on they didn’t work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to be $70 for a warranty and went up for no reason

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Protection plans are a must for electronic items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for items that are breakable are always good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad sucks for everything. Honestly is a waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    needed and reliable service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you buy expensive stuff this is a must trust me

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I alway purchase but the service is poor and I hope when needed it works

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lets see

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought insurance for my electronics lets see if its worth it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over charging for some bull bull not t worth it mannnn

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Will always get this protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this service for my ps5 controller( stick drift nonstop) and my turtle beach 600 gen2( mic breaking flaw). Best buy replaced both with no problems. Even going back 10+ years ago when i got my Beats by Dre, they would replace them with no issue. My only complaint is that the service is a one time use thing so if your controller has the warranty and you get stick drift and you return it, you gotta buy the warranty again for the new controller. Makes sense, i get it, but i wish i was different. Minor complaint but the few bucks extra is better than spending hundreds to replace something on your own.

    I would recommend this to a friend