Customer Ratings & Reviews

don't waste your money on this controller charger. there's better options out there that doesn't have a power brick on the cord. really Sony? these days you can't come up with something more efficient?

I ordered a MS Joystick, and it said I was getting a $10. Reward. I did not get it, called BB 2times, and was told they would send it. They LIED!!!!!!!!!!!! I never got it, I called one more time, and was told They were not going to give it to me.

Great headphones and sound quality, but horrible customer service policies.... Recently the bridge on the headphones was broken by someone else. Initially, I thought 'hey no big deal, cheap part, I will replace it..." I contacted Astro to BUY a replacement part and was notified by their customer service that they do not offer any replacement parts for sale. They recommended that I replace the headphones with a new set. So....Astro expects me to pay several hundred dollars to replace a functional headset when the part that needs repair is at most $10.... When I questioned this, the service rep explained that is their policy and service model. Essentially what it is is a model to ensure the highest profit for their company without regard for the consumer.

Wish I could give it zero stars. Stopped working 4 months after buying it and this is the second one from Logitech that has done this. Also their support is nonexistent and if they do get back to you their big fix is to unplug it and then plug it back in. These wheels are not worth your time or money.

Just don’t. Go watch vCuda on YouTube for honest product reviews. 3 days and sticks are already drifting. They will never fix this. This controller will breakdown if your a sweat like me will not last a year. This controller does not care about the consumer. That’s it’s everything else is so nice paddles and triggers awesome but if you can’t aim properly what’s the point. I can’t with my honesty recommend this controller.

They are too bulky and hurt my head and ears after awhile causing me migraines. I wish I never bought them.

Okay product when I fully charged the thing,it only showed 3 bars even though I let it charge overnight and should of been 4 bars for full charge.

Failed to honor the purchase and had no clue how to handle their own in store service. Incompetent geek squad team members failed at every aspect of their job and wondered why I was upset. I payed for a service agreement and they failed to honor it get a clue geek squad.

USED FROM KENTUCKY RETURN CENTER. DATED 2019? Box dated 2025

Never buy razor headphone biggest waste of money got second replacement set after 5 months and 2 days later they won’t connect stay away from there products

Never had the greatest experience with them and keep walking circles

In about a month of using the rb button stopped working with no damage to the controller, type rb button not working on google and it will finish your sentence for you saying that the elite series too does infact break on its own, cant even return it now, press the button 10 times only will work 1 out of the 10, Great job Microsoft for taking ppls money!

Buy if you really think you will need it! Or else its a waste of money.

Bought this June 2020. Here I am now needing to get it replaced again for really bad stick drift and an almost dead left bumper and they are sold out. So I have geek squad protection for something that I can't get replaced. Sucks I know right. A $200 UNUSABLE controller.

The worse customer service .. Stay away from geek warranty

Best buy offered a free Xbox controller with the tv i got and refuses to ship it too me. Probably won't do future business with best buy.

used for a few weeks and stopped working, cord that connects controller does not last long