Customer Ratings & Reviews

This is what I always get, because you never know when your item will not work properly in the long run. I like the Best Buy 2 year accidental, because there have been times where later on, my product has failed and I brought it in only to swap it out for a new product or get some Store credit!

This is what I always get, because you never know when your item will not work properly in the long run. I like the Best Buy 2 year accidental, because there have been times where later on, my product has failed and I brought it in only to swap it out for a new product or get some Store credit!

This is what I always get, because you never know when your item will not work properly in the long run. I like the Best Buy 2 year accidental, because there have been times where later on, my product has failed and I brought it in only to swap it out for a new product or get some Store credit!

Being able to get my controller replaced is amazing. PS5 controllers quickly get stick drift now days, this one doing so within a very short time frame. Was thankfully able to get another one with a smaller payment as opposed to having to pay full price.

I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! They will absolutely replace the item if it cannot be fixed or if it has needed to be repaired a certain amount of times.

We've had the misfortune/good fortune of having to use our Geek Squad replacement policy for a refrigerator and coffee maker. In both cases, we had to get the full purchase price of our original appliance applied toward a replacement. Ther replacement process was completely pain-free, and I now buy this policy with any kind of major purchase for the peace of mind.

You definitely want to get this for all your items purchased at Best Buy. The return policy is amazing but their geek squad is awesome and I’ve never had an issue. This comes very handy and they never give you a hard time and take care of your needs.

Best way to get a new controller for when it eventually dies out without paying full price for a new one each time

The agents did a great job and would recommend this service to anyone

Good plan definitely worth it if you end up breaking your head set! Perfect for items over $100

The GSP plans and their variants are pretty good. I do feel like there's room for improvement, though. 1: certain devices get replaced with a refurbished unit, such as Microsoft Surface devices and Nintendo Switch devices. This by itself would not be a bad thing if receiving the refurb didn't fulfill/cancel the rest of the plan. 2: in some cases, you end up losing data unnecessarily. I had an HP laptop that for some reason the battery could not be replaced. I wasn't really given an opportunity to request the device back so I could at least get my data.

Very excellent. My printer was broken early this year and I went to Best Buy to get it fixed. But instead the gave me a brand new printer.

Purchased with my PS5 controller. The controllers haven’t been as great with this system as previous PS systems and BB has decent warranties.

Works just right.. geek squad always comes through.

So glad I got the plan, hoped I would never need it but when I did geek squad helped me every step of the way

Is always good to have protection in case is need it! So far we have an amaizing experience using this item. Is a very convenient for our household since we have a busy life.

They are very helpful to our questions and concerns. They don’t rush you off. They seem to understand our concerns and fully explain for understanding.

Always get my controllers from best buy and this color was very stunning. Get the geek squad protection always! They will replace your controller even if it's just for drift.

ofc i thank you for your service in geeek squad, yall do great work

My product portion of the transaction was refunded when I brought my damaged or worn-out headphones to Best Buy. My son uses these headphones almost every day.