Customer Ratings & Reviews

The employee was super quick and helpful with getting my PS5 controller and in the color I wanted!! They also made the transaction quick and easy so that I can get in and out quickly so that I could go home and try out my new controller!

Used it to replace my controller that ended up with stick drift and sticky button and disconnected problems but they replaced it with no worries and gave me a new 1

Recommended, as Sony has cheaped out on replacement controllers. I am on my second replacement, after the original worked well for many years. First replacement fell to controller drift after 1 year and is not usable.

Best Buy has the best service plans for their products, that’s why I shop here for all my electronics

Good to have for issues my future IT tech wife can't fix for me yet

Great program when you need it. Have easily replaced multiple controllers.

I bought this for the color to switch colors . The controller feels good on the hands.

It feels comfortable for long hours of gaming and the buttons are accessible. I love the color.

These guys did a great job with my cobra dash cam installing. Less than 1 hr I hope Best Buy appreciates them and the fast good work they do . . Ty

Always able and willing to help with whatever is needed.

Great buy for the price no regrets at all. Everythings works as intended

Play protection for the device I purchase, not only does it give me a comfort at home to know that if they were to find break, it also gives me the comfort to know that if amount functioning was to happen, I can easily go to each one and it will be taken care of

Very helpful. Able to change out contoller when too much wear and tear for new

all tech should be protected, so i highly recommend this

Worth the money if you don’t want to run out buying more controllers full price!!

It is the best service to have for electronics and of course my PC and TV.

Buying the Geek Squad Accidental Warranty is a no brainer for most every electronics purchase. Well worth the money when a PS4 controller wears out and becomes more challenging to play games. It's also great for those other items that fail.

The protection plan is a must have. My son wears down his controllers way to often. With this plan, we can just go to Best Buy and tell them of the problem and we can go get another comtroller. This is especially important if you buy a controller just for looks but it plays like poo. Make sure to renew after you get the new controller.

Fixing to try them out just had a Xbox remote go out

We always purchase geek squad. Theyve always done a great job repairing or replacing anything under the warranty.