Customer Ratings & Reviews

I love their service only place I buy my electrics

I love Best Buy warranty protection! This is one company that I can honestly say stands behind their warranty protections without any run arounds, headaches, or hoops to jump through. I have had to unfortunately return a couple things throughout the past 10 years or so under the product protection plans, but thankfully Best Buy has always made this as easy and pain-free as possible.

Awesome controller last pretty long most the time Staff is great

Good product and good service I would recommend anyone to get it

What isn’t clear when you purchase this replacement plan is how exactly it works. IE you buy a 2 year plan for $60, your controller breaks in 92 days, you can get a replacement for free. However, your 2 year plan is now done. You have to pay $60 to restart the plan. Still saves money on a $180 controller.

i always recommend protection plans for electronics

Excellent customer service every time I shop on 86th street in Lexington. Always fast help and the staff explains everything well when it comes to using the products.

The young men that helped me were awesome. They answered all my questions about refresh rates and resolution they also helped me on the website to look for other accessories for my gaming computer build.

Just get it! It'll save you so much money later on. Accident and defects happen.

Must have for everything. I will never buy something without it!

Honestly geek squad is the best. I get all my electronics from Best Buy and always get the warranty. Unmatched!!

Don’t buy a controller without geek squad it’s a must!

I only heard bad reviews from my friends at the start before i bought this headset, but since I bought it I have had no problems with it. This headset is the best one I have bought and I would buy it again if something happened to my current one.

Always add on the protection! Always seems to come in handy when you least expect it

Geek squad protection is quick and efficient, I always like to think of the add on GSP as a protection for my investment . If it breaks or simply stops working , I know I can rely on BestBuy to help me with a Same day replacement in store .

Geek squad customer service was awesome. They always have the answers to my questions and fix any issues I have.

Love the warranty from geek squad almost no questions asked

We got this for a wii remotes because they break all the time. Unfortunately I was a little disappointed that you have pay 20 dollars retime they replace them to cover the new one. It’s still a lot of money to keep paying. I think wii should fix the issue with this remotes

Amazing ! Always getting my items on time. Best location

We bought the accidental replacement plann and its totally worth it! Things happen and things break. The plan covered the replacement of our PS4 controller and controllers are expensive. Highly recommend the replacement plan.