Customer Ratings & Reviews

Best thing I ever purchased! Controller broke, and I brought it back no questions asked and picked up a brand new replacement.

It’s great to know if and when something happens to my controller it’s completely covered! And I like that they promote this option in store!

Product replacement plan has always been worth it for me, worst case I never have to use it but best case if something happens ive alwaya gotten a replacement product without any hassle.

Get insurance to have but next time try to get the theft and lose protection

This is the best set ever. I stead of a blender and having extra the cup makes portion control so easy. No blender in the fridge to use the rest. The ninja cups make perfect size in a minute. Only have to wash the cup. It takes a minute to chop juat about anything. And put away use it everyday. Great for smoothies and chopping

Geek Squad is knowledgable and good at what they do. They will help with any problems that you may have.

Great controller, Haven’t had an issue with it yet but glad to know once I do, i’ll have the choice to get it returned for a newer one.

Great service, it keeps peace of mind when you have service like this. I’m glad geek squad is there when I need them

I love TurtleBeach headset. I love the bluetooth functionality. I love it when I can play my games and listen to my music on my phone in the background. However, with Turtlebeach headsets, the casket always breaks. Every pair I get, they eventually break. They need to change the material. Always get a warranty with TurtleBeach, because within a year, that head casket is gonna snap.

I haven't had to use the Geek Squad for any replacement or installation yet, but I always make sure to get the 2 year protection and geek squad service to have the peace of mind!

Quick, simple and offered a reasonable solution, actually made the process not aggravating

Great service, reliable i am glad i bought their service

Highly recommend using the insurance, especially for offestting the cost of stick drift on console controllers.

I always get the protection plan even if I don’t need it because there are days you will need it and don’t have it. For me a necessary for some not so much.

I purchased the protection plan for my headphones and ps5 in case of any accidents.

The geek squad employees were really nice and understanding. They ended up replacing my controller with a whole new one

You must have to be on the safe side because you never know what’s going to happen

I found this to be invaluable!!!! My grandson complained that he was having issues with his controller. I brought it back to Best Buy and they immediately ordered another to be sent to the house. (They didn’t have a matching controller in stock). I purchased geek squad for the replacement as well.

I always always always get the protection plan and feel confident purchasing refurbished items from best buy as well

I definitely get this when I purchase some things. I’ve also used this many times during coverage period. It’s great and no hassles they replace item or refund you if it’s no longer available.