Customer Ratings & Reviews

I always purchase this for our electronics, especially with kids...never know when something is going to break and BB stands by replacement!!

Will always add these protection plans to anything I can if I think it could break down from wear and tear from use. Have used many times on many products and have had no issues with these protection plans so far.

Best to just spend that extra amount for protection because I have a little one that can never take care of anything. Don't tell the young one it's getting covered but this works for any device and it protects on any incident. You get an automatic replacement just by pulling up your best buy account.

The 2 yr warranty was a good buy. Our PS5 controller left analog stick was not working anymore and returned it for a new controller. Easy to exchange and no hassles from customer service. I was really worth it to have this protection.

I bought the “excellent” option for this. It says it comes with original box and paper eork for the excellent option. I didn’t get anything. The controller had a few scuffs obviously was not expecting brand new. No complaints on the controller it’s self just wanted the box! But thats ok anyways!

I will never leave the store without geek squad protection on anything over $100. But for smaller tech items, I would also still recommend it, especially if it's cheap. more specifically controllers because of stick drift and accidental damage

Worth every dime. It has come through many times because my family and I have a lot of electronics and put them to good use. No hassle.

Service has been easy and the workers are well informed and explained the problems so I could understand.

This warranty is perfect. When my controller stops working I am able to get a brand new controller.

Congratulations,Best Buy’s is a the best only place you have to find anything for your happiness right all the stuff is a great quality right

Will always get replacement or extended warranty because I've never have had an issue with them honoring it. I'm always able to either get it fixed or replaced, no problem!

Personally, if you are purchasing a handheld controller for your gaming device, getting the Geek Squad Protection is a must. Almost all controllers with joysticks will eventually give "stick drift" problems from casual gaming and the insurance helps replace that old controller without having to shell out the full price. It has never failed me as I've used this protection twice already, and everytime I do, I purchase the protection again. Must buy. Must protect.

Highly recommend paying the extra the coverage is hands down the easiest to do.

I get to trade in my sons ps5 when it doesn’t work or send it in they clean it up for him some

Protection for any purchase is totally worth it. Most if not all issues are covered and the process with geek squad is quick and easy.

The 2-Year Accidental Geek Squad Replacement plan is an excellent investment for protecting your electronics. It offers peace of mind, knowing that if anything happens to your device—whether it’s accidental damage, spills, or hardware failure—you’re covered. I purchased this plan for my TCL 50" Q5-Series TV and PS5 Slim Console, and it’s been a lifesaver. When I accidentally knocked over my TV, causing a crack in the screen, Geek Squad processed my claim quickly and without hassle. The replacement process was smooth, and I didn’t have to worry about expensive repair costs. The plan is especially worth it for high-value items like gaming consoles and TVs, where repairs or replacements can be costly. The coverage is comprehensive, and the customer service team is helpful when filing claims. The only minor downside is that the plan adds to the upfront cost of your purchase, but considering the potential savings in case of an accident, it’s well worth it. I highly recommend this plan to anyone looking to protect their electronics from life’s unexpected mishaps.

Having the geek squad available to you if you break something has been very helpful.

Always get these with any electronics, have had 0 issues using when needed. Amazing for anything that you think may have an issue in the future

There was a small issue with his lil chip thing that plugs into the console. I went online and set up an inspection for repairs, and they ended up trading it in for a brand new set. They didnt have my exact one in stock but luckily they color i wanted when i first ordered which was out of stock at that time. Excellent service troughout the entire transaction.

Helpful service that allowed me to exchange a defunct product