Customer Ratings & Reviews

Always always always add Geek Squad to your purchases. The peace of mind alone is worth it, and when you need it, the team is always responsive and helpful.

Amazing ! Always getting my items on time. Best location

10/10 lasted me atleast 1 year so far not alot of controllers can especially with the gaming i be doing

Great warranty, just walk-in and exchange for a new in stock items.

Great price for a Xmas gift! I’m excited to see my kids face!

The Geek Squad Replacement service is something worth having. I haven’t had to use it, but it’s better to have it and not need it, than need it and not have it. Just a great piece of mind not having to worry about my purchases.

Now this is worth it, if you buy an expensive item that is likely to break and you would want to replace it. My son uses the Xbox elite controller. It has broke 3 times now. We have had 3 replacements and continue to purchase the black tie insurance.

I like the peace of mind from a protection plan. Thanks.

Glad to know I can be stress free using my product just incase anything happens in my rowdy household lol

i always recommend protection plans for electronics

Geek Squad's replacement plan is their best protection plan offer. Even the tiniest inconvenience, switch it out. New, better product available? Oops, bork'd my product uwu

I love their service only place I buy my electrics

I always purchase the warranty on any gaming equipment that I buy. If in 2 years something goes wrong I just head back up there and get a replacement plus another warranty.

They sent a rep in a timely manner to fix my tv. They had it done in about an hour. Had to replace the whole screen due to a manufacturer default.

Better to have and not need it than need it and not have , having the peace of mind that if something breaks I get a replacement is priceless

Protections plans are “just-in-case” plans. You never know if something were to go wrong! Being ahead of the game and getting this plan is a life saver! Quick and easy in-store exchange for same item or store credit, hassle free! Definitely recommend to everyone

They replace my stuff when it’s unfixable all the time so we get the plan

If you are using this for PC gaming & are running Windows 7 or 8.1 - it says in the description "some functionality is not supported" - so I asked under THIS AD, unfortunately AFTER I purchased, what was not supported exactly. Here is the response: "Functionality not supported under Windows 7 include Bluetooth wireless connection and customization features supported by Xbox Accessories App." It was answered by MicrosoftOutreachTeam So PC gaming was out basically for my purpose. I decided to try on my Xbox just because I had it. So here is the review: I have the ORIGINAL (1st generation) Elite controller & by far THAT one surpasses this generation. For some reason the buttons would not stay mapped using the app feature. A couple times I had buttons swap function (based on app mapping) while playing. So I truly believe the major malfunction with this controller is the app connection. I have never had a single problem with my original Elite. Overall the controller itself - built was fine - I believe overpriced for sure. I actually wanted to buy a 2nd one of the original for back up because I use this specifically due to a permanent wrist injury. Pulling the normal triggers would start to hurt after while - so this setup COMPLETELY fixed that problem. I could finally play games without wanting to cut my arm off within 20-25 mins. I did return this controller.

Great service, it keeps peace of mind when you have service like this. I’m glad geek squad is there when I need them

I always get the service protection plan for my controllers. Once they get stick drift I return it and get a new one for $20. Can’t beat it.