Customer Ratings & Reviews

Awesome purchase recommended to everybody that I know

Great remote!! My son loves it and they are sturdy. He's dropped it numerous times and it's still working smoothly.

Geek squad always does A+ work. Plus the warranty is always accepted without making you jump through hoops. You know your equipment is i jb great hands!

If you are using this for PC gaming & are running Windows 7 or 8.1 - it says in the description "some functionality is not supported" - so I asked under THIS AD, unfortunately AFTER I purchased, what was not supported exactly. Here is the response: "Functionality not supported under Windows 7 include Bluetooth wireless connection and customization features supported by Xbox Accessories App." It was answered by MicrosoftOutreachTeam So PC gaming was out basically for my purpose. I decided to try on my Xbox just because I had it. So here is the review: I have the ORIGINAL (1st generation) Elite controller & by far THAT one surpasses this generation. For some reason the buttons would not stay mapped using the app feature. A couple times I had buttons swap function (based on app mapping) while playing. So I truly believe the major malfunction with this controller is the app connection. I have never had a single problem with my original Elite. Overall the controller itself - built was fine - I believe overpriced for sure. I actually wanted to buy a 2nd one of the original for back up because I use this specifically due to a permanent wrist injury. Pulling the normal triggers would start to hurt after while - so this setup COMPLETELY fixed that problem. I could finally play games without wanting to cut my arm off within 20-25 mins. I did return this controller.

These are the greatest things. I have never had a bad experience with the warranties. Best part about them is they will refund the full purchase price of the item even at the end of the warranty. other places pro-rate not this one.

The Geek squad customer service was great. They helped me with my issue and also scheduled an appointment that fit my availability.

Now this is worth it, if you buy an expensive item that is likely to break and you would want to replace it. My son uses the Xbox elite controller. It has broke 3 times now. We have had 3 replacements and continue to purchase the black tie insurance.

Yes if you getting some very expensive pls get it. You thank yourself later

Always good to get the warranty on your products you never know what mistakes the manufacturer can make

They looked at my Nintendo switch and IPad. Asides from waiting online for 1hr even though I had an appointment the staff was very nice and helpful

Will give you peace of mind if anything goes wrong it will be fixed at no extra coast

The controllers are still better than any third-party options I’ve purchased over the last several years. Best Buy making things easier on exchanges and the like just make them a prime consideration for all future endeavors, especially the protection plan when wear and tear sets in.

This is a great protection plan. I definitely recommend picking this protection plan up if you plan on spending anymore than $60. If anything happens, I can simply return my product to the store for any reason. Make sure your devices are covered in the worst case scenario!

Any time I get a pricey product or product I don’t expect to last long, I buy the 2 year accidental Geek Squad replacement. Sure it adds a little to the overall cost, but as someone who has used it many time to replace items over the years, it is completely worth it for me.

Call them when I need someone to help me. Also they are very patient.

Cant go wrong with being covered incase of accidents

The replacement plan with a PS5 is a must especially since the sticks drift issue is a common problem. No issue with Replacing my controller.

I appreciate the two-year warranty option. These headsets are expensive and can easily malfunction.

Love how I can go in and get my broken device replaced with the same product

I love purchasing the geek squad protection. It makes it so easy to replace in case something happens. Also to get your products repaired. Excellent service