Customer Ratings & Reviews

The replacement plan with a PS5 is a must especially since the sticks drift issue is a common problem. No issue with Replacing my controller.

Always Get this with your electronics , zero hassle always when it comes to utilizing the service.

Helped me out plenty of times when my controller gets stick drift . Love geek squad

It's very very very very very very very very good.

It is simply the best protection plan i've ever had. When I had any issues. I could always count on Geek Squad to fix it.

Geek squad helped my girlfriend and I set up our surround sound speakers and sound bar to our TV, thanks guys!

I’m glad I bought the warranty because it did come in handy when I dropped it a few times. It’s worth getting it incase it breaks or stops working.

If a protection plan is offered we buy it too. My daughter is rough on everything. Smh she can’t help it I guess.

Had to use this 1 time... Called in, explained the problem, was told to go pick up a new product... SUPER easy!!! Was even offered to buy another plan on the new product, which gave me another 2 years with no worries... AMAZING!!!

Great customer service. Very helpful when I had to replace a PS5 controller

Best Buy geek techs are knowledgeable and understand.

Received quick and efficient. The Geeksquad warranty encouraged me to make my purchase.

It’s is always worth buying the warranty. They always come in handy nothing last anymore.

We love Best Buys Geek Squad protection. It is the only protection plan that we ever buy after being screwed over on many others. Any time we make big electronic purchases we make sure to do so at Best Buy because the protection is hassle free.

The Geek squad customer service was great. They helped me with my issue and also scheduled an appointment that fit my availability.

Getting protection is never a bad thing! Highly Recommend You Start Getting a Protection Plan, if you don’t already. Very helpful in the long run

Everytime I had a question or concern it was answered. It's nice to be able to just go into the store and get my items exchanged or repaired.

Great protection very much needed time after time.

Can really be worth the value is anything goes wrong. We have had several products that we were so glad that we had bought this warranty for. And the ease of exchange/refund if needed can’t be beat.

well hopefully geek squad can fix my controller but from what i’ve heard from my family it’s a trustworthy insurance!!