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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6364 reviews

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Rating by feature

  • Value

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 6,364 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it because you never know what could happen I used it on headphones that stopped working for no reason after a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better safe than sad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased coverage for 2 PS5 controllers because they have issues over time. I was told I would just have to return them if they go bad and receive a replacement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hopefully won't need, but peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good peace of mind. I was purchasing 4 xbox series x controllers for HTPC and now don't have to worry if one somehow gets destroyed as it'll get replaced easily. $20 to cover $240+ of equipment for 2 years is fine by me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    W protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this geek squad protection this means I don’t have to buy a whole new controller i can just pay 20 dollars or get my money back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, if you have any questions they will have an answer for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love Best Buy's Geek Squad Protection Plan. I never have a hassle when needing to return something. I don't even have to have the receipt. They just look-up my phone number and find everything they need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Thankful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to know my product is protected by geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad ROCKS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad assurance is an absolute comfort. It's worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always a great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always try to purchase geek squad protection for all my big purchase at best buy and they have not failed me. and it gives me peace of mind knowing my items will be fixed or replaced if anything were to happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    its a must buy for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always try to purchase geek squad protection for all my big purchase at best buy and they have not failed me. and it gives me peace of mind knowing my items will be fixed or replaced if anything were to happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s geek squad, useful when needed!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother used to work for them and he loved it. Great team

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent has been very helpful in the past. Always worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best there is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the people are always willing to help always friendly and willing to help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service to have on your devices. I've had to use this twice (for 2 separate devices) & the process of getting my items replaced was quick & easy. Well worth it & definitely better than having to outright buy another device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    replaced controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad replacement is great. Never have issues with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the geek squad service I have had protection on my headset for a couple years now and anytime there’s a problem I can take it back and get a new one no extra charge. I would recommend getting this if you buy an expensive item

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall love the product snd easy to use and great calue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get the warranty, just in case things break

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You never know when something could happen to that appliance you just bought. Better safe than sorry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to replace warrantied headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe I had a headset service for this warranty, was very easy to get the replacement,

    I would recommend this to a friend