4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6632 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 6,632 reviews
  • Rated 5 out of 5 stars

    Great Quality

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality would purchase again I 100% recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection is A Neccessity!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection plan is a necessity for me. I was able to swap out my last headset and get a brand new one within my last two year policy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get prompt and professional service. They are very patie t also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it just in case, but didnt need it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service history, haven't used it on this item

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Geek Squad warranty a couple of times over the years, with no problems. Hopefully will never need it on this item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection plan is 100% worth it. If you break the controller you can get a new one no questions asked

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Got my controller pans left

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service , was greeted at the door and the transaction was smoove

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Peace of Mind!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the peace of mind that the Geek Squad service policy gives me. I know if something fails, Best Buy and their Geek Squad are there for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid product.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it needs to be done. I always like coming to best buy for these types of products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent used it yet so cant rate it!!!!!!!!++++++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a necessity when making expensive purchases!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get protected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had the need to use this, but I recommend because you never know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was better than i expected! Works great and i am happy

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Smart agents

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The Geek squad agents are so smart they know everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The always do a great job and i’ve never left unsatisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced controller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the investment especially when it’s on a game controller the gets massive amounts use

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Really good

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Always buy protection plan! It’s really worth it and will save you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 Kontrolfreek

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First thumbsticks for my PS5 controller and it was the first time using them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive always had excellent service and had any problems resolved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    honestly haven't really had a chance to use it, but I am sure they are great

    I would recommend this to a friend