Customer Ratings & Reviews

These are really handy to have for things that only have a short warranty. I've returned monitors with dead pixels before and avoided having to but a new monitor as the warranty was up. I figured that i go through Xbox controllers so i should buy the replacement plan as they often die not long after the warranty ends. This time mine died within the normal return period and i was actually able to get a new replacement plan free of charge as well. If this plan saves me again it will be more than worth the money.

Ps5 controller is so good i love it.................

I wouldn’t buy anything out of Best Buy without the geek squad warranty absolutely the best

Hands down best warranty ive used had an issue with my headset and bestbuy took care of it and i walked out with a brand new headset no sending your old device in to the manufacturer i was in and out

I absolutely recommend bestbuy for everyone I come across. They have awesome deals, even better Black Friday deals, and the smooth transactions and exchanges with warranty items is great. It’s nice to not have a big hassle everytime you need to exchange something. They are fast, friendly, knowledgeable and courteous. Definitely going to be a return customer.

Great product.....................................

This is the most radical service you can get and you may think you don’t need it, but you do, especially when you know never know what could happen

I didn't realize that I had actually bought it, until I went to exchange an XBox controller I had purchased months prior, and it ended up being a lifesaver, as I was able to replace the controller no problem, and repurchase the protection on the new device, for a lesser cost.

They do great work very informative and quick to find a solution

You have to get accidental protection for all your electronics

Good quality and it sounds nice. Several friends have this and all have good things to say.

The warranty is worth every penny. I bought a pair of ear buds for my husband and just a month after, he dropped one and when he found it, it had been run over in the parking lot. The warranty replaced them with a brand new set.

Wonderful service! Geek Squad has the best customer service and repair team ever. I don’t trust no other repair/ fix it service to work in my electrics.

Best geeks in the world to get it in the morning and figured out how to get it in the box

Pretty legit service plan, no hassel, no stress, gives very easy peace of mind.

I was having issues with my Dual Sense Edge PS5 controller. I was in the store for every bit of 10 minutes. It would’ve been even quicker if there weren’t people ahead of me. I was given a brand new replacement controller with minimum questions asked. They also allow you to add warranty on the replacement item.

Its always a good idea to cover your Xbox controllers

It's just really nice having this and knowing that if anything happens including stick drift that it'll be taken care of.

Totally worth it. Accidents happen, and this plan gives you that cushion if something goes sideways. Geek Squad makes the replacement process smooth and fast. It’s especially great for pricey tech or gear that gets heavy use. You hope you won’t need it, but when you do—it’s a lifesaver.

[Employee of bestbuy] If you have the chance to add the warranty to your products, definitely do it!! It’s inexpensive and worth it. My product was defective after the year warranty with the manufacturer so I would have had to buy a new one. But with the warranty I purchased in store, I was able to go back and get my item replaced in store! The warranty’s vary per product, so make sure you leave knowing which one applies to your product!