Customer Ratings & Reviews

I usually get the replacement plans on items that are $150+ just to be on the safe side. I had no issues when coming in for a replacement for my xbox elite controller. I highly recommend on these types of things that can be easily broken and accident prone.

Highly recommend all customers buying Xbox controllers get the extended warranty. Xbox controllers are the only thing i regularly put extra warranty on.

Amazing Customer Service. They helped me return my broken Xbox controller and get new one since I purchased a two year accidental warranty.

I love the warranty and it comes in handy and use it a lot

Geek squad doing professional job, always good experience

Worth the money at best buy for sure, no issues easy exchange.

Purchased, a two-year protection plan on a PlayStation five remote, went to replace it, and the replacement process was very easy and quick.

Awesome service! They took my return for a new controller, no questions asked. Highly recommend!

Nobody knows how long a new product will perform after trying out all the options. Being new doesn’t guarantee it performs correctly. The Geek Squad warranty saved me when I started having issues a year later. Having this warranty made me able to have my product replaced with no hassles by the Geek Squad. I recommend purchasing a warranty it pays for itself and more if your product fails.

The agents helped me out quickly and were very kind as well.

Recommended, as Sony has cheaped out on replacement controllers. I am on my second replacement, after the original worked well for many years. First replacement fell to controller drift after 1 year and is not usable.

Overall great experience If my coffee maker goes bad I can just get it replaced

Can’t believe I’m covered for 2 years!! I’m happy to know Best Buy got my back!

Its good to know that Geek Squad has your back when the unexpected accidents happen! The process is easy and you'll have your replacement in no time!

On point! No hassel exchange. Easy to work with. Excellent customer service. Highly recommend!

The process was fast and very helpful with the exchanges!!

Pretty good service as well as fast and answered any questions i had

Excellent service, my son's PlayStation controller was damaged, I took it to be repaired and they sent me a new one to my house in 5 days.

Its a beautiful iteam, really helpful especially due to the fact that it comes with different utilities to makw tge job even easier. Its very straightforward and simple to use, honestly I recommend this to a couple of friends/family. This is 10/10

This headset is amazing only wish it had a aux port other than that it’s awesome