Customer Ratings & Reviews

Definitely worth getting when purchasing any electronics. You never know what could happen. It could come straight out of the box damaged or something could happen down the line. Alway good to have a back up plan

Don’t but a product with out it. Cannot put a price on piece of mind. Knowing my product is covered make me feel much better about buying higher priced items, and Best Buy is truly hassle free making the overall experience an enjoyable one!

Necessary I always purchase. Product does not hold up under heavy use.

If something is wrong with your item they help you with everything you need.

Geek Squad personnel were wonderful help with my item to find out what was the problem and helped me fix the problem

Super good headset really recommend by far better than the Astros the Astros always have problems

Practically a no brainer for any electronic purchases.

I usually get the replacement plans on items that are $150+ just to be on the safe side. I had no issues when coming in for a replacement for my xbox elite controller. I highly recommend on these types of things that can be easily broken and accident prone.

Very polite and respectful people love the item, any further tech related shopping will be done here love it

I really need the 400 and I am always happy with the service and support on all items

Geek Squad is always available for me to contact whenever there is something wrong with my device! Very consistent!

I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! They will absolutely replace the item if it cannot be fixed or if it has needed to be repaired a certain amount of times.

The store associate was very helpful and made it easy to replace my broken controller with a new one.

Often a warranty is not worth it. Like if you buy a car it won't break in the first 1 or 2 years. And if it does break, the warranty probably won't cover the most expensive defects. On the other hand a warranty for something you carry like a cell phone, tablet, or game controller makes sense if it can be dropped. For that Geek Squad is the best. Fix/replacement or your money back.

Best geeks I’ve ever met no better geek will you ever find

This has come in handy more times than i can count and it's always a hassle free interaction. As a person with social anxiety i no i never have to worry about getting my products replaced or repaired with this.

Best Buy stands behind their product replacement program. I've used it before with mostly no hassle or issues. Highly recommend this option especially with products that have mechanical moving parts or products you travel with or carry with you. Also a must for high-tech non-basic appliance models and laptops that are going off to college. Consider purchasing Total Tech Support and save an additional percentage off.

Saved my kid from having to pay full price for a replacement controller. Just buy another warranty and there you go.

Haven’t had a need, and I’m thankful for that. Glad to have them available if they are needed though.

Any time that I have had an issue (and there hasn't been to many tbh) they have come through with flying colors. My items have been promptly fixed or replaced. Will always ad the warranty to my Best Buy purchases!