Customer Ratings & Reviews

We've had the misfortune/good fortune of having to use our Geek Squad replacement policy for a refrigerator and coffee maker. In both cases, we had to get the full purchase price of our original appliance applied toward a replacement. Ther replacement process was completely pain-free, and I now buy this policy with any kind of major purchase for the peace of mind.

Definitely worth it on the controller like elite or any tbh

Happy to have this service available to me, thanks

Cant go wothout it. Needed for all my purchases at BestBuy.

My husband had issues with his computer and they look at it . We left the computer and pick it up the next . My husband was so happy that his computer finally work. He works at home.

A absolute must for electronics over 40$ because no one likes spending more money for faulty electronics.

I dont get the Geeks for all my products, but when i do, it's worked out very well!

this headset is amazing! good audio quality and great mic. zero distortion. the wireless adapter uses usb-c but the headset comes w a usb to usb-c dongle so you can connect it to your xbox. The headset also has Bluetooth so you can connect it to your phone and listen to music.

Idk how many times the replacement saved me the headache of contacting the manufacturer support

Purchased the protection for all of my video game controllers. it is definitely worth it as the controllers always break down within 2 years. Do it, no-brainer.

Its a beautiful iteam, really helpful especially due to the fact that it comes with different utilities to makw tge job even easier. Its very straightforward and simple to use, honestly I recommend this to a couple of friends/family. This is 10/10

Recommended, as Sony has cheaped out on replacement controllers. I am on my second replacement, after the original worked well for many years. First replacement fell to controller drift after 1 year and is not usable.

The insurance plan is perfect for items over $100.

For as long as I’ve been a Best Buy customer, Geek Squad has never failed me once. I believe Geeks Squad has the best protection plans and services out there in the market.

Worth every penny. Sadly have had to use many times in the past for other purchases, but is as simple a process as it gets!

hopefully I won't need this for a nice long while

The wired setup ensures there’s no lag or battery concerns, which is a big plus. The cable is long enough for comfortable use, though I wish it had a detachable option for storage.

Really solid deal, especially if you're hesitant on a referb/open box item.

I really love having this protection. It only took one damaged computer with no policy to convince me of the value. When I have needed help from Geek Squad, they have done a great job. Fast, professional, efficient.

Purchased, a two-year protection plan on a PlayStation five remote, went to replace it, and the replacement process was very easy and quick.