Customer Ratings & Reviews

The best, just to be protected and covered because you never know what happens.

Best Buy is simply the best. Thank you for your great customer service! (Geek Squad)

Haven’t had to use this yet but glad to have it just in case

the controller i returned was not very good. but Geek Squad came through with the hook up. well worth the price

Always there when you need help. Excellent service and professional

Excellent option to get on top of the manufacture warenty

I love Best Buy warranty protection! This is one company that I can honestly say stands behind their warranty protections without any run arounds, headaches, or hoops to jump through. I have had to unfortunately return a couple things throughout the past 10 years or so under the product protection plans, but thankfully Best Buy has always made this as easy and pain-free as possible.

I prefer to buy the protection plan (the longer protection the better) because if something happens to the product it will get fixed or replaced without me having to spend the extra money on buying the same product again and if I don't use the plan oh well, it's better to have it than to not have gotten it and something happens and I'm out that money on the product.

What isn’t clear when you purchase this replacement plan is how exactly it works. IE you buy a 2 year plan for $60, your controller breaks in 92 days, you can get a replacement for free. However, your 2 year plan is now done. You have to pay $60 to restart the plan. Still saves money on a $180 controller.

Excellent purchase because in two years I can bring it in and get a brand new one.

It is worth it if you know the item you purchased will break down within 2 years such as a controller. Can't beat the replacement value this offers

Good choice to add this it is definitely worth it!

Overall great service very kind to me and they also know how to handle their clients very well.

I use this insurance on many items to cover the cost of replacement if they break. Best thing in the world for console controllers if you are sensitive to stick drift.

Great service. Like most protection plans you have to go through different loops to get your issue resolved. I never purchase any protection plans but decided to give geek squad a go and wow! Definitely worth it!! Highly recommend this service.

Best buy's customer service has always been very helpful and are a great company

Awesome service! They took my return for a new controller, no questions asked. Highly recommend!

I always purchase the 2-yr for this product and I always shop at Best Buy for the controller. Best Buy honors the warranty and swap it out with no questions asked. A necessity for teenage users.

Added 2-Year replacement to my Xbox Elite Series 2 Controller. I've had the 2-Year replacement before and I just walked into the store and they instantly replaced the controller for me. Great to have just incase something happens to the controller.

I read reviews of this specific controller having issues breaking down so have the protection makes me feel safe if it ever does