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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6600 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 6,600 reviews
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend betting this warranty. I had. Stick drift and returned my dual sense controller and they did not give me a hard time told the the issue I was having and let me pick a new one . I got warranty again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve bought the protection plan for a few different items now. I’ve only had to use it once, and when I did, it was easy peasy. Best Buy got me squared away in one simple visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy Insurance, be covered and Pay Less on returns

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What more does someone have to say about the insurance, but "buy insurance, pay less when you return an item".. I return my old controllers at around 1-2 years because I use and abuse my controllers to the max. I have not been seeing any change in the controllers. Same old stick drift with every return.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get Greek squad coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection goes on every headset and controller I purchase for my kid. Great piece of mind only paying for the coverage again instead of replacing the whole purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2-Year Accidental Geek Squad Replacement Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2-Year Accidental Geek Squad Replacement plan is an excellent investment for protecting your electronics. It offers peace of mind, knowing that if anything happens to your device—whether it’s accidental damage, spills, or hardware failure—you’re covered. I purchased this plan for my TCL 50" Q5-Series TV and PS5 Slim Console, and it’s been a lifesaver. When I accidentally knocked over my TV, causing a crack in the screen, Geek Squad processed my claim quickly and without hassle. The replacement process was smooth, and I didn’t have to worry about expensive repair costs. The plan is especially worth it for high-value items like gaming consoles and TVs, where repairs or replacements can be costly. The coverage is comprehensive, and the customer service team is helpful when filing claims. The only minor downside is that the plan adds to the upfront cost of your purchase, but considering the potential savings in case of an accident, it’s well worth it. I highly recommend this plan to anyone looking to protect their electronics from life’s unexpected mishaps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped me out with no problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They answered my question easily and was able to give me a solution within minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get a warranty!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Best Buy's warranty system for 20 years and it never disappoints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    having a warranty is always amazing cause it makes it easier to feel like there will last. my old controller broke and this is why i got a warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome protection plan. We would pay more on the devices if it wasn’t for the plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting a protection is equivalent to peace of mind.! I highly recommend to get a protection for every electronics or appliances you buy. Peace of mind is priceless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced my controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth every penny highly recommend this ability and stand on their word

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great idea

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad protection is great value because it protects your products if something were to happen to them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MUST NEED!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A MUST HAVE, when it comes to expensive and EASILY breakable items. I've sadly had to use it anout 4 times since I've got it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 year warranty

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the 2 year geek squad warranty and I am pleased to know if my item fails to works or breaks that it will be replaced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’m a geek for the geek squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad for the win!!!!! If u dnt go geek your jus a jock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty is the best. It was recommended to me by my father after i started playing competitively and wearing my controllers out fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy for tech products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2-Year Accidental Geek Squad Replacement is an invaluable service that provides peace of mind and protection for your electronic devices. With this plan, you can rest easy knowing that if your device accidentally gets damaged or stops working, Geek Squad will replace it with a brand-new one. One of the standout features of this plan is its coverage for accidental damage. Whether you drop your device, spill liquid on it, or encounter any other mishap, Geek Squad has you covered. They will replace your device, regardless of the type of damage, ensuring that you don't have to bear the cost of repairs or a replacement. The convenience of the 2-Year Accidental Geek Squad Replacement is another significant advantage. If your device becomes defective or experiences accidental damage that is covered under the plan, you can simply contact Geek Squad. They will guide you through the process of getting a replacement, making it hassle-free and saving you precious time. Additionally, the plan offers seamless tech support from Geek Squad experts. If you have any questions, concerns, or need assistance with your device, you can reach out to their knowledgeable team for help. This ensures that you have ongoing support even after your replacement device is provided. It's important to note that the 2-Year Accidental Geek Squad Replacement is available for a wide range of electronic devices, including smartphones, tablets, laptops, and more. This makes it a versatile and valuable option for protecting your valuable tech investments. Overall, the 2-Year Accidental Geek Squad Replacement is an excellent choice for anyone looking to safeguard their electronic devices. With its comprehensive coverage, convenience, and expert tech support, it provides exceptional value and ensures that you can continue using your devices worry-free. Investing in this plan offers peace of mind and protects you from unexpected expenses, making it a smart decision for any tech-savvy individual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Protection Plan!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2-Year Accidental Geek Squad Replacement is an invaluable service that provides peace of mind and protection for your electronic devices. With this plan, you can rest easy knowing that if your device accidentally gets damaged or stops working, Geek Squad will replace it with a brand-new one. One of the standout features of this plan is its coverage for accidental damage. Whether you drop your device, spill liquid on it, or encounter any other mishap, Geek Squad has you covered. They will replace your device, regardless of the type of damage, ensuring that you don't have to bear the cost of repairs or a replacement. The convenience of the 2-Year Accidental Geek Squad Replacement is another significant advantage. If your device becomes defective or experiences accidental damage that is covered under the plan, you can simply contact Geek Squad. They will guide you through the process of getting a replacement, making it hassle-free and saving you precious time. Additionally, the plan offers seamless tech support from Geek Squad experts. If you have any questions, concerns, or need assistance with your device, you can reach out to their knowledgeable team for help. This ensures that you have ongoing support even after your replacement device is provided. It's important to note that the 2-Year Accidental Geek Squad Replacement is available for a wide range of electronic devices, including smartphones, tablets, laptops, and more. This makes it a versatile and valuable option for protecting your valuable tech investments. Overall, the 2-Year Accidental Geek Squad Replacement is an excellent choice for anyone looking to safeguard their electronic devices. With its comprehensive coverage, convenience, and expert tech support, it provides exceptional value and ensures that you can continue using your devices worry-free. Investing in this plan offers peace of mind and protects you from unexpected expenses, making it a smart decision for any tech-savvy individual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    coverage

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the coverage never had a problem with their coverage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product. ............... .. ... .. .. . ..... ... . .... ..

    I would recommend this to a friend