Customer Ratings & Reviews

Very helpful and reliable service! They made me feel very comfortable explaining niavely about what was wrong with my computer.

Always easy going great people. Super helpful I really appreciate them. Always been very informative and make things quick and easy.

I the geek squad coverage is definitely worth it never an issue with returns or exchanges

At the moment I'm grateful for not having to use it but glad that I have it in any case

I use this every yr for my son's PS4 headset. He now has a headset for his PS5 and I got this for it. They either break on their own or he ends up breaking them somehow every yr and it never fails. So basically I buy a new headset for $20 ea yr that's worth $100.

This is going to be my 2nd time getting the Elite 2 controller and is one of my favoite ones! I am happy to get another 1, as my one before lasted 2 to 3 years!

This geek squad 2 year accidental replacement warranty plan is a blessing. I've noticed that all my video game console controllers end up drifting. With this replacement plan, I can be at ease and the price is really cheap when you divide it by the 2 years.

These are the greatest things. I have never had a bad experience with the warranties. Best part about them is they will refund the full purchase price of the item even at the end of the warranty. other places pro-rate not this one.

I ordered this extra warranty for my aqua blue Xbox controller that I bought good-open box and for the price it was worth it so far hopefully if controller breaks exchanges are made easy

No hesitation they replaced my product within two years!

Geek Squad is the best. I strongly recommend everyone get it on purchases that need it. If anything goes wrong, just take it to the store and swap it out for a new one

Controller started drifting. I returned it to them. They gave me a new controller. No questions asked. Easy process. The best insurance out there for this type of service.

This is the only way to go on electronics these days. There are way too many things that go wrong and a 2 year warranty is essential to me. I like the fact that they keep it under your phone number when you buy it so if you lose the receipt they can still look it up.

This is the only way to go on electronics these days. There are way too many things that go wrong and a 2 year warranty is essential to me. I like the fact that they keep it under your phone number when you buy it so if you lose the receipt they can still look it up.

[Employee of bestbuy] The protection plan are great to have. Its also easy to get stuff replaced ot fixed with it.

Always get the protection plan. You can never be too careful

If having piece of mind is important to you, then this is a worthwhile investment. Particularly with young kids around, this is something I’d recommend any household getting. Having certified professionals at the ready is always a good idea.

Love best buys warranties! have always used them for controllers cause i do play a lot of video games and after a while the analog stick seem to start drifting.

The best support ever. I recommend purchasing the geek squad replacement as well because you never know what happens.

Clutch! Needed some thermal paste for a repair and bestbuy had in stock ready to go!