Customer Ratings & Reviews

Having protection on your devices is always worth the price !

This is one of if not the best warranty I’ve ever had it is extremely hassle free and they are very helpful with repairs or replacements

It is better to have it and not need it than to need it and not have it.

This controller feels amazing to use. The back buttons and trigger stops make a big difference, especially in fast paced games. I like being able to set up different profiles and switch depending on the game which makes it super convenient. The build quality feels solid and premium. The only downside is the battery dies quick, but the charging cable is long enough so it has not been a big issue. Overall it is expensive but you can tell Sony put a lot of thought into it.

These agents are real and are willing to help and accommodate your needs. I know when I bought my membership I took my computer straight to Geek Squad. They rectified the situation with my laptop. They also installed 24/7 technical assistance! Anyone, who knows taken a laptop to geek squad should know the prices. Total Plus Membership gives you free assistance 24/7. Thanks Geek Squad!..

This came in handy for when i may have needed it so if you really dont feel comfortable with just having things having this for extra security really helps.

Any time to get the 2 year warranty is a great option so I can have peace of mind

Used it it is very clever and versatile for editing and creating content

[Employee of bestbuy] I buy the Geek Squad Protection on literally every item that offers it. Using the warranty is always a seemless process and I much prefer working with people at Best Buy in person than attempting to contact any sort of brand over the phone/email and praying for a response.

Worth it. I think the price is based on how much the item costs but $50 to guarantee a new item within two years is worth. In two years if there’s anything even slightly wrong just take it in and you’ll likely walk out with a brand new version of your item.

[Employee of bestbuy] Saves me everytime i need it. Anytime i have a problem i get the help i need.

I recently opted for the 2-Year Accidental Geek Squad Replacement Plan for my PS5 controller, and I’m really glad I did! First off, the peace of mind it offers is fantastic. Knowing that my controller is protected against accidental damage (like spills or drops) makes me feel more relaxed during intense gaming sessions. When I accidentally dropped my controller during a heated game, I was worried about how much it would cost to fix. I filed a claim, and the process was surprisingly easy. I took it to my local Best Buy, and they handled everything quickly. I ended up with a replacement in no time, which was a relief! The fact that there’s no deductible is a huge plus. I didn’t have to worry about any extra costs when I needed to get a new one. Overall, I highly recommend the 2-Year Accidental Geek Squad Replacement Plan if you want to protect your investment. It’s made my gaming experience much more enjoyable, knowing that I’m covered for any accidents that might happen!

pretty handy to have they’re always very helpful and make the entire process very easy and satisfying

I got it for free how could I complain about that.

i only get this for certain items and it easy way to protect yourself and your product.

If anything went wrong, I got a replacement and if it was a more expensive version, i only paid the difference. Fast and easy solutions for a lil more money goes a long way.

[Employee of bestbuy] Really good controller option it has a really nice color and it looks great

I love the best buy warranty for headsets and controllers. Especially for the kids or hard core gamers that will get drift. Just pay any difference in price and repay the warranty and get a new item, no hassle!

Accidental geek squad protection is the perfect service

Totally worth the purchase. The customer service was great easy to deal it process