Customer Ratings & Reviews

So, Happy i made this purchase to get the protection I need. Don't pass this up

The Geek Squad set up my new Pixel phone successfully despite the challenges of me not remembering some passwords needed

This is the best thing next to sliced bread. Without it i would be without products right now. The fact i know if something goes wrong i am covered is a big peace of mind.

Nice team at Best Buy Raleigh! They took care of me and helped me through the process. Explained and took the necessary time to walk me through eveything.

It would be better if it were slightly cheaper but can’t complain. They honor what you got.

Smartwatch failed one month before the warranty expired so I returned the watch to Best Buy and was given store credit for what I spent on the watch original. No hassle quick easy return. I used that credit to purchase a new watch and an additional service plan for that one.

Great service...staff is very accessible and understanding they have great customer service...

Samsung Galaxy Watch 4 and Galaxy Watch 4 Classic are the first watches in a very long time to be built on a platform that could provide Android users a credible smartwatch. I’ve been testing both for a week and they’re the best smartwatches

[Employee of bestbuy] Purchased for my nephew who works ad mechanic and didnt want smart watch but i wanted him to test one out and he loves this thing. Long lasting and something simple.

My Galaxy 4 Classic watch had a run in with a door frame and the bezel popped of, the geek squad warranty came through with a new Galaxy 6 Classic to replace it. Easy peassy 10 minute process

I decided to buy this extended product warranty because other people told me that they'd had problems with their devices and found it kind of a slow process to deal directly with Fitbit. Twice I have had problems with my device failing to track steps or heart rate. Both times I had an easy time getting my device replaced. We didn't take out the extended warrant on my wife's Fitbit but after two similar problems we now wish we had.

I bought the geek squad warranty with my original Fitbit Alta. It’s battery was chronically draining despite doing all kinds of things to preserve battery life. It was past the manufacturing warranty. Fitbit recommended to use the geek squad warranty and get it replaced. The Geek squad service was excellent and the exchange was a piece of cake. I will always buy it now. Especially for something like this that you use every day.

I never believed in getting the "extended Warranty" Until Best Buy , They Honor the warranty without ANY Hassle, My wife had a screen flickering on phone, the Best Buy geek squad took a look said she needed new one, they walked her to the case unlocked it and said pick out new one !! I am serious Please purchase this

Warraenty is nice to have for protection for 2 years.

They come when you call them. They exchange if they can't fix. It helps.

Hopefully I won’t need to use the product for my watch.

This replacement plan was purchased for a smartwatch that was purchased for our young daughter. She's very responsible for her age but we know things happen. Needless to say the screen on her watch was broken at some point. She doesn't remember how it happened, but it did. We took the watch to our closest Best Buy store and they gladly honored the protection plan and we were able to replace the watch for its full value!

The watch is very perfect for pleasure and health. Great features are available to be used.

It is very good that the store has this type of methods to be able to secure our products. 100 percent recommended

It is the first time I decided to buy and have been a great decision