Customer Ratings & Reviews

When I purchased this I was under the impression based on prior services that this was one and done. Unfortunately this wasn't explained that this policy did not have an "R" for replacement and required that it be sent to Geek Squad USA. They had it a week and I was without my device for a week and at the end of the day they replaced it. Which could had happened on the day I bought it in. it was clearly not repairable but I understand they are trying to reduce replacements vs repair, but this made me less the stratified customer

Great watch love the big face and spinning bezel it's a must have

They will replace or fix your electronics that have had a hardware or software failure. Technology isn’t perfect so it’s a smart idea to insure your investment is protected so you have peace of mind.

Haven’t had to use this one yet, but I have used others in the past and I am always very satisfied.

Watch protection for me has paid off. I am very hard on my watches and used the full replacement in the past. No worries on getting another watch with no hassle.

Excellent protection plan and easy to use, if you have a question Geek Squad can help you each step of the way and if there’s a problem Geek Squad solves it fast

Anything product that I buy from Best Buy, I always add the Geek Squad. Protection. I am glad I got it because at work I bump my watch a couple of times and I know if it damaged, I can take it back with no problem.

My wife's Fitbit stopped charging after three months. She took it in and they handed her a new Fitbit. Also the new Fitbit has a 2 year geek squad on it also. From the day of the exchange. Would buy this again.

2yr accidental protection. For the price. Not a bad deal.

I like everything on this. That was one of my best purchases, so i recommend it to anyone who is interested

Amaizing.............................................

Bought a new iPhone and added this to the bundle. I always add Geek Squad Protection to my iPhone and iPads. Quick replacement if something goes wrong!

This is my second Galaxy smartwatch. I had the Gear Fit and when the battery died, I decided to bite the bullet and get the Gear S. Although I liked the simplicity of the Gear Fit, the Gear S doesn't disappoint. I don't have the cell service so I still need my phone near by, but I love all the features the Gear S brings to me. I especially love that I can store and listen to my music on my watch!

Amazing service every time when I had problems with first watch they replaced it right away

Worth the price my prior watch stopped charging took it in for this replacement

I love it...tracking my steps and my heartbit....i dont need to take my cel from my purse

Always helping our needs, really helpful,and great customer service

I love the geek squad replacement plan. Great for piece of mind.

I asked for an upgrade for my garmin watch and pay the difference since there was a problem with the battery life but they wont do it

My Fitbit stopped working and just as simple as giving them my info and the front desk lady said go pick a new one ! I paid a small prorate cost (which is fair!) and boom! I have a new one that same day ! Love it