Customer Ratings & Reviews

Good to have. I hope will not need it,but good to know everything is covered.

I had no trouble exchanging my Fitbit when it started acting up and the rubber started to peel. Well worth the cost.

This is a need to buy with everything. I have had no problems with enything I have had to return because of it.

Geek squad protection is the only way to go! It gives you peace of mind if your product suddenly stops working.

The geek squad is very helpful and they will help you solve any issue with your technological device.

Instructions lacking. Fumbled thru it. no instruction book.

I bought this replacement plan when I purchased an open-box product for insurance.

Im covered. I love my purchases. Thanks for amazing customer service

Great service for the price! Always there for you when you need it the most!

have used the protection multiple times. Always a must on bigger purchases.

Awesome protection plan. All I had to do is bring it in and they fix or replace it it's just that simple.

Purchased this for a Samsung watch. Gives you peace of mind on damages. But does not cover loss or theft.

Replaced my Samsung watched. Bought a new plan. If they cannot fix it they replace it.

I purchased the plan for my Samsung Gear 3 Classic smart watch back in August '17. In January '18 after an update the watch would not charge. I tried resetting it several times to factory reset both within the watch setting and by holding down the power button. I go back to Best Buy and Geek Squad says they are not able to service them and that they will provide me with another watch. I'm over joyed and happy because with my frustration of the watch I was glad to hear good news. Then, I should have known it was a catch. Now you have to purchase a new plan for the new watch. Wait, I can see if I did damage to the watch ok possibly but this is after an update that before my watch was working perfectly fine. There isn't anything they can do because it is a defect with Samsung but they are not covering it, I was told. So of course I paid another 79.00 for the new watch, went home and had Verizon activate the watch. Now, moving forward to today the new one is doing the same exact thing as the old one. Will not charge or it will charge to maybe 40% and then quit saying the watch is over heated and must cool down. At times it is hot and at times it's not. Called Geek Squad and now I have to go to Samsung to have them fix the watch. Before you sale someone a warranty be sure to explain to them what the coverage actually cover. Yes, I got another watch and yes that is great if I was not in the same predicament as before and 79.00 in the whole. Never again will I purchase the warranty or continue to shop at Best Buy.

great gift looking to up grade soon. always seems to be a great watch.

insurance comes in handy when is needed, I always make sure i get it. Greek Squad always make sure you are taking care of.

I like geek squad its easy and satisfying service like it

it comes in handy when you are prone to accident. So if something happens they will replace it no question asked.

I went to the store for my second galaxy Watch replacement through this program and it was hassle free.

Worth buying the protection plan because you never know what could happen.