Customer Ratings & Reviews

Imma so glad i got the protection plan for 2 yrs. I got the galaxy smart watch pro active 2 and it stipped counting steps after almost a month. I went in and they were able to order me a whole new one since they did have any in stock. GET THE GEEK SQUAD protection plan SO WORTH EVERY PENNY.... im so GLAD i got it throughout BEST BUY become had i gotten it from another store i would have been able to get this protection plan

My hubby bought me a FitBit in May for my birthday, & for some reason added the replacement plan to it: we rarely do that! But my FitBit menu button on the side was hard to push in; one day it was impossible to do, & I had to hold it down forever to even see the time, then it wouldn't scroll thru the rest of the options, like total steps, heart rate, etc. We took it to Best Buy, & after Customer Service looked at it, I was given a totally new one, same type (HR+) & color. It was totally worth the extra money ($25, I believe) to fully replace a $150 item!! Great service!!

Absolutely worth every penny. I took my smart watch in after having it 2 years less a few days since it started flickering and not working so great. It took less than 20 minutes and I walked out with a new watch and owed only the cost of the new protection I purchased for the new watch. Amazing experience and best extended warranty of any store.

This plan was bought for my wife's Samsung watch. The watch back fell off just before the warranty expired. Best Buy could not get the same watch to replace hers so they upgraded her for no charge.

Your agents are the best and we will use this service agai !

After my HyperX cloud s headphone broke I picked there's up as a quick fix. The sound is solid and the fact that I can just plug in the included USB c connector to any USB c to get audio output is useful. Use them for my phone, switch, and PS5 and they work great even as a mic, even thou the mic quality is below the average full side headset. Only major negative is the earpieces out of case battery life is low. With a full charge and constant use I get a little over 2 hours

I bought the protection plan on my husband’s Fitbit Charger 2. At the time, they didn’t have screen protectors yet. My husband’s job is very demanding and many times his watch will take a beating. Besides all the scratches, he had cracked his screen. We brought his watch in and they replaced it. On top of that, we were able to buy another protection plan on the new one. My husband and I think this protection plan is amazing!

Must get protection, great customer service and friendly

I bought a Jawbone UP 3...wouldn't charge anymore..luckily I got ins! Well went in and no longer carried them, so I got a fitbit HR I think I paid $30 or so to renew ins or the difference in what was covered...Then about 7 months the Fitbit HR band broke..so came in, Got the NEW Fitbit 2 paid NOTHING...then 3 months in Band broke BAND BROKE...then came in just 3 weeks ago BAND BROKE LOL I am on my 3rd Fitbit in about a year and a couple months...I think all in all I paid $30 something for Ins curing that time from the original purchase..OMG GET IT!

I absolutely love Greek Squad and bestbuy extended warranty. Im really active running cycling swimming hiking. Sometimes things happen that can damage your property. I have never had any problems with replacement of my damaged goods

To protect against scratches, if anything could go wrong without the screen protector, my wife would find away by accident. Now it's covered. Great warranty!

We purchased two Fitbits but only one protection plan, as my husband is very rough on things especially his cell phone and so I figured it wouldn't be much different with a worn device such as this. It paid off immediately, as the charger wasn't working for the Fitbit. Best Buy customer service was super efficient and effective at swapping the device out. The second Fitbit he got was a different color, and he loves it. The comfort of knowing that no matter what happens for the next two years we're covered is well worth the initial investment.

The option to purchase the warranty is a plus!! Any problems with it, has always been resolved!! No problems with the watch

Best buy is my go to store whenever I need something for my phone

Best Buy Geek Squad is easily one of the best purchases for wearable tech. Everyday stuff happens and things like smartwatchs and headphones are something that can easily be broken, I have never had any issues getting and item fixed or replaced. 10/10 I would always buy geek squad protection for items I use daily especially wearable tech because you never know what life will throw at you.

always good to have. havent had to use it yet, thankfully!

Excellent warranty service. I arrived with my broken equipment and they carried out the warranty process quickly and safely. From there, I have secured all my Apple equipment with them.

Helps me when my item has a bug and it can be restored to its original power

Great warranty, a must have when purchasing electronics.

Peace of mind when you need from field experts! Highly responsive and knowledgeable!