Customer Ratings & Reviews

better than Fitbit by a mile wear mine 24/7 great for golf

I went to the store for my second galaxy Watch replacement through this program and it was hassle free.

Great product to have..better to be safe then sorry comes in handy good price

I purchased the plan for my Samsung Gear 3 Classic smart watch back in August '17. In January '18 after an update the watch would not charge. I tried resetting it several times to factory reset both within the watch setting and by holding down the power button. I go back to Best Buy and Geek Squad says they are not able to service them and that they will provide me with another watch. I'm over joyed and happy because with my frustration of the watch I was glad to hear good news. Then, I should have known it was a catch. Now you have to purchase a new plan for the new watch. Wait, I can see if I did damage to the watch ok possibly but this is after an update that before my watch was working perfectly fine. There isn't anything they can do because it is a defect with Samsung but they are not covering it, I was told. So of course I paid another 79.00 for the new watch, went home and had Verizon activate the watch. Now, moving forward to today the new one is doing the same exact thing as the old one. Will not charge or it will charge to maybe 40% and then quit saying the watch is over heated and must cool down. At times it is hot and at times it's not. Called Geek Squad and now I have to go to Samsung to have them fix the watch. Before you sale someone a warranty be sure to explain to them what the coverage actually cover. Yes, I got another watch and yes that is great if I was not in the same predicament as before and 79.00 in the whole. Never again will I purchase the warranty or continue to shop at Best Buy.

I like that they offer this product. It makes me feel so much more secure with myself.

Works great with my Samsung galaxy watch good buy i will buy again

it comes in handy when you are prone to accident. So if something happens they will replace it no question asked.

I always get this for things that are heavily used and may have accidental damage.

So glad I have the warranty. It has come in handy with the 4 other Pro Fit watches I have had to replace .

insurance comes in handy when is needed, I always make sure i get it. Greek Squad always make sure you are taking care of.

Great pice of mind and good to know that it’s covered under warranty

This thing really comes in handy, because you never know what might happen!

Always purchase a geek squad service for all my devices good service.

The team did a great job with exchanging it out and honoring the warranty l. The warranty is awesome at Best Buy!

Not bad, I liked it. Works good, great picture and easy functions . Love it. Would not work without it .

The 17 and 19 year olds in my home make this a requirement every time we purchase electronics. Always a good decision.

It is nice to have coverage for two years on a product. Best Buy charges a good amount for great protection!

i have not used the Greek squad in a while, but when I did they are very helpful.

Never had to use but will be handy when I do hopefully wasn’t a waste of money

So far, as promised. Had issue with 65" curved screen TV. Replaced, as promised. However, if you paid for delivery of the first TV, don't expect them to pick up the old one and deliver a new one without paying for a new delivery.