4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6040 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 285 Showing 5,681-5,700 of 6,040 reviews
  • Rated 2 out of 5 stars

    Liked the old plan better

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the fact if you have to use the geek squad replacement plan, fairly early on after purchasing the product you loose the rest of the time remaining. After the product is replaced you have to buy a new plan. They used to refund the rest of the purchase plan or apply to a new plan.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hello Jul15 – Thanks very much for your feedback on this. How it works is, if your product’s issue is covered by a manufacturer’s warranty, and that manufacturer will cover your exchange through us, the plan can be returned for a pro-rated refund. If the issue with your product isn’t covered by the manufacturer, the plan will be fulfilled. I hope that explains why this may have happened. Please see www.geeksquad.com/terms for full details.

  • Rated 3 out of 5 stars

    you never know

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always better safe than sorry, hopefully never need this but you never know

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Accident warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this service but never used it. So no idea how the service would be.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Stolen watch

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t use this plan yet but I’m going to since my watch was stolen.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't used so far

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used so far, thankfully. Always glad to have protection on the bigger items

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It recommended

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did need to fix my Moto 360 2g, but 2-Year Accidental Geek Squad Product Replacement is a great deal from Best Buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't used Greek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Geek Squad to protect my product but haven't used it to date

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its just a 2 year protection that I will probably never use so no big deal here.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OK

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its just a 2 year protection that I will probably never use so no big deal here.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting to use this Hope i wont have any issues st all

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hope to not need warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to have a warranty just in case. People that have similar products were happy to have the warranties.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Reassuring package.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I have not had to use this for my watch, I feel good that the geek squad is ready, if I were to need them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Additional Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't fairly review a service I haven't had the change to use yet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I haven't had any reason to use the warranty.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had very good luck with products from Best Buy - I have a good idea that it work as expected.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very poor job.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to give them a star because they broke my latop.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good 2 have

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with any electronics I strongly recommend you get the geek sqd protection for a peace of mind.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No info online

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's no information regarding the coverage online. Wish there was more info to review coverage.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Warranty smarranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opted to get the warranty. Sounds good. But havent used it yet. Better i guess to be safe than sorry

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Barley used them

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The times I did use Geek squad things were so so. But they are useful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth it

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent had to use it but we will see it its worth it im still not sure

    No, I would not recommend this to a friend