Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 6040 reviews
(6,040 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 1 out of 5 stars
Very hard to contact.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up of tv great. Agent great. Office management poor. Too hard to contact. I want to cancel but can't connect. My subscription is now under my husbands name, not mine. there is nowhere to sign in under the subscription number. what a mess. I would never recommend. The cost is too expensive. You pay for the subscription then pay again for the service. Cancel as of 09-12-2020
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to share this with us. I do apologize for the disappointment as this is not the level of service we aim to provide our customers. It's always frustrating to feel neglected and like your time was wasted. We do hear you about the feedback on getting through to us and are working on implementing it. We ask that give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can help out.
Rated 2 out of 5 stars
Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since my damaged motor 360 was discontinued they coukd t replace it with another. Instead I got half of what I paid as credit towards another watch.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
not a good as it sounds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this for my fit watch. The band broke on the watch. They could have given me a new band and I would have been happy but that didn't happen. They where going to give me new one but the price went up on the watch so they wanted to pay the difference? After I just paid 30.00 for the warranty. I just got my money back for the original price and now I am out 30.00 plus the watch. I would not purchase their warranty again.
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi tmt185 – Under our Geek Squad Product Replacement plans, a defective item can be replaced by a comparable unit, up to the original selling price. If a new model came out and is more expensive that the item you bought, you would need to pay the difference. I apologize if this wasn’t explained at the time of your purchase. If your watch was swapped out for the same model you originally bought, I’d suggest speaking with a manager at your local store about this.
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Support for the 'protection' is non-existent and should just replace the damaged item when brought in, not make you wait months for a repair that they don't even do before crediting you back what you paid as opposed to replacing it.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
The return policy is bogus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should of did more research on this product I’m incredibly disappointed with the customer support it gets there’s no live customer support and it takes forever to get any help and the watch never works the charger barely works
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Received defective product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received defective product listed as excellent, no swap was offered and told I would have to wait over a week to get my watch back. This was on the day of purchase so I just returned.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Read the fine print
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this on a s7edge, was told it would cover any and all damage, didnt tell me there was 150$ deductible if something did happen
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
deceiving purchased service contract
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a Samsung galaxy active 2 watches with a $60.00 service contract. Three months later the back of the Samsung watched became unglued and when I brought it back. The said they would give me a new, but I would have to purchase another $60.00 service contract. I would not buy another Samsung watch and I would never buy their service contract
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Gypped out of Warranty Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only had my watch for 30 days when it stopped working. When I return need it to get a refund, the money paid for the warranty was not returned. I would like that money back since I never used it.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty on an invisible item…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t received the watch yet but the warranty has already started? Thanks Bestbuy…
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Eh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonable price. Basically what you would expect from a warranty.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t know that it wouldn’t last for two years if I had to e change the product for it breaking within a few months or I’d have just stuck with manufacturing warranty
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
GSP is a good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great fitness tracker, they did quiet well with it, i love the gps but the height off the wrist is a bit intense
This review is from 2-Year Accidental Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Probably wasnt necessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I hadn't chose the product replacement option, since I heard Fitbit will send you a new one for free if it breaks!
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it for my smart watch but when it got locked accidentally they couldn't fix it at the store and they wanted to send it off and it would take a month or so before I could get it back. I chose to look online and found a youtube video that help me unlock my watch in less than 3 minutes. so is it worth it? mm you decide
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I chatted online concerning my printer not staying online for use and the tech had remote control over my computer and when they were all done I had to take my computer in to be restore to factory settings because they tech screwed it up and locked me out of my own computer and I LOST EVERYTHING on my computer
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to connect with us on this. I sincerely apologize about that disappointment with your computer! That's definitely not the level of service we aim to give. Your personal data is so incredibly important to us. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Doesn’t cover loss or theft
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately they don’t cover for loss or theft if it’s a watch and only cover that for phones very upsetting and wish they have stated this before I purchased the insurance.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Meh
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont think its worth it but lets see if it will be when i break my device
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing this with us. I totally understand the concern. Having protection on your devices will make the process a lot simpler for you if you should need to use it. We'd be happy to go over any questions you may have. Feel free to reach out to us either in your local Best Buy or by calling us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Sold a Protection plan and then no coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told I was purchasing a protection plan to cover everything by a sales associate. Asked specifically about accidental damage due to kids and was told that the plan covered everything. After my kids caused the damage and attempted to get the item fixed. It was denied by best buy. Waste of money.
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .This certainly does sound like a frustrating experience, and far from the level of service we expect to provide our customers. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Not a great experience!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Limited services, tried it once and I didn't want to go again even though my service is still active.
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friend