Customer Ratings & Reviews

This is the second Fitbit that stopped working within a few months. Stopped working, charging within a few months. I returned it to Best Buy (Geek Squad protection Plan) and exchanged it for another which I gave to my daughter. And that one also stopped charging within a few months. Returned that one and got my money back. Now we use apple watch.

They suck and it's a waste of time I'm not gonna purchase this again I've had it for 2 years and it won't do you right all they Buy somewhere else you better off

Must’ve have with some purchases due to lack of durability.

My Apple Watch still functions, will see if I will require a replacement. Wait and see

Never need this my watch is still working strong..

Best buy cancelled my cloths washer delivery and i wont see my 800.00 purchace for a week more now...i cant just get my money back as it will take 10 business days for that...I GOT SCREWED!!! ILL NEVER USE BEST BUY AGAIN!!!

Been having issues with my galaxy watch 4 and its no longer in store, so they tell me to submit online and online says go to store. Tired of the circles.

Mic stopped working, super frustrating, super laggy

I was led to believe that this plan can replace my watch if there is a mechanical issue. I also found out that the same plan is on my husbands watch that cost close to 500.00.

I bought a tablet I added GEEK SQUAD PRORECTION PLAN in case something happened. The tablet stopped working I took it back to BEST BUY, QEEK SQAUD TECH stated tablet not covered under protection plan. I will NEVER shop at best buy and I will never buy QEEK SQUAD PROTECTION PLAN.

Felt pressure to get this, hoping the product is good enough not to need.

I said I might not need th is insurance, bit purchased it because of my bad luck. It's my second year and I have yet to use it. I don't understand why the company didn't offer this protection for the product. Why did it have to purchased seperatly. Waste of money

I haven't had a need to use the insurance at this time.

Not alot of features compared to others. Not happy

Absolutely disappointed I purchased this to protect me and to have product repaired or replaced and I got neither.

Don't pay is a complete scam. If it breaks or damages you will get one rebuilt and if you do your numbers between the down payment and What you're charged when you make the change is like buying a new.

Ordered fit-bit online also got two year replacement warranty. Had a little over year fit-bit quit woking called to get replacement was told i had to take back to store, Don't understand why I can order online but I can't send back for replacement .

Had to use it in less than a month!! And had to buy new one after getting another watch, that has the same issues again, told i have to rebuy the additinal warranty

Do I have Geek squad protection because every time I call y’all tell me I don’t have it and I know I always purchase it with every item that I get from you all

I tend to always reccomend these plans. But this one was not worth it on a smartwatch.