Customer Ratings & Reviews

We won’t ever buy anything without the protection plan. It’s an awesome thing to have!

i love this watch. its really comfortable and light. does what i want from a tech watch. so far i dont have any problem with it. Battery life is good as well.

I didn't realize they offered Geek Protection for the Fitbit but am glad I took it and would do so again. This is an item that would be too easy to damage.

I purchase the geek squad protection on everything I buy, and I can say the very few times I have had to use it, it's worth every penny. BUY IT!!!

Bought this on an Asus watch for my son he had it for about 5 months and it would not power on. Best Buy replaced with brand new unit no question

I previously owned the Charge HR, and so I had to upgrade my tracker when the Charge2 came out. Love changing the bands and the new screen.

I've had some crazy bad luck with my activity trackers but this coverage has totally paid for itself in getting them taken care of.

Great service, fast and easy exchanges or repairs when available

My 2 tb xbox was sent for damaged charging port and came back as to they could not fix and had to get the 1tb xbox with a 1tb memory to make up for the 2tb. I wanted my original back and they refused to send back to me and I had to settle for original 1tb xbox. The 2tb was a special edition and they kept it. Will not get geek squad again I rather get it fixed o. My own accord if they cant replace nor return the original.

I loved my watch and after 3 yrs my screen went out!!

Always recommend to get Geek Squad protection on eligible items

I have never had to use my Insurance plan, but my husband has on several occasions, and is always pleased with Best Buy!

This fitness band is just the right size, sleek and small. It's accurate and the Fitbit app is amazing, so motivating!

This is one of the best things that you can purchase for something as expensive and valuable as this smart watch!

Always get the protection. It is worth the money! Getting the protection plan will also back up the Fitbit warranty.

Bought as gift for my mother and works well she likes it , just when talking to watch words all ways get mixed up

I have had to use my warranty before and it is nice to just get a new watch shipped to you if something happens.

Never had to use them yet but I know they're there

I am very unhappy with the purchase and service so far. My husband gifted me the galaxy watch 4 for christmas in 2022. Sept 2024 the watch started flickering which is obviously a mechanical issue. So I took it to best buy where I purchased it from. After speaking with them they said it was out of waranty to contact samsung. SAMSUNG inform me they only warranty 12 months not 24 months so I would have to pay to get it fixed. This is so frustrating because I had a fossil before this that lasted ate 4 years. Best buy and samsung you'll have to do better!

I purchased this item because I wanted a water resistant hr tracker. This tracker is that and so much more.