Customer Ratings & Reviews

Great mens watch. Looks great and does everything needed and more

My Mom loves the features being able to put it into airplane mode and track her stress levels were absolutely perfect!!!

I loveeeee ittt…. It was amazin… very profesional. I was really scared because lately, packages were being stolen… but everything turned out perfect.

My citizen smartwatch was going out and i brought it in to have it looked at they said they basiclly just replace it with a new one but they no longer carried my particular model in stock so they refunded me what i payed for it and i got a new samsung 6 classic the transition was super easy and smooth the associate helping me was very knowledgeable and helpful

Dude I've trashed so many watches at work it's not funny. Every time I come in I'm like "Hey so I scratched this poor bugger." they're all like "Bro don't even sweat it. Here's full store credit" and I'm like "can I use that on the newer watch?" and for real, they don't care! I've upgraded my watch twice! For the cost of renewing the warranty and like fifty bucks. Do it.

No matter what product I purchase from Best Buy, I get the Geek squad protection. Aside from getting your money back, they will replace anything no matter what. Even if you just don't like it anymore. They will credit you the amount of the item and prorate your plan for what you haven't used and credit you that amount too. Just read the fine print so you know exactly what is covered and what is not. Some stores will make you exchange same day for a similar product, but most stores are able to give you store credit of you choose to return an item within the 2 years. Always a good investment if you, like me, change your mind frequently and also like to have the newest tech. The protection plans have yet to fail me, they are a must with any tech purchase!!

Geek squad team are amazing trained, every time I need help,. right away find a solution for me.

Ive started my weight loss journey with the purchase of the samsung galaxy watch 5 pro and i can gladly and proudly share that with the help of the cardio and calorie tracking, ive managaed to get my weight under control! Ive taken it swimming and lifting and have never had a problem with it. Absolutely Recommend!

The option to purchase the warranty is a plus!! Any problems with it, has always been resolved!! No problems with the watch

I am soooo glad to have purchased the protection plan like I do with most things from Best Buy. You just never know when something will go out and in this case, my mom's smart watch went on the fritz. Best Buy took a look at it and I guess it wasnt fixable so they just told us to go and select a new watch and the amount that we purchased our previous one about a year ago, they would apply that to our new replacement. I know that when you purchase something you dont want to add more to your bill but protection plans from Best Buy are ALWAYS worth it! Thank you Best Buy for taking care of us!

My MK watch stopped working....made an appointment with them...took ot in and gave me money back after almost 2 years to buy another watch....its really worth getting that extra protection

I will always buy insurance because you never know if it will break

They take care of the customers! I had an issue with the watch, and they have been very helpful and are sending me a replacement watch and bands to help eesolve the issue. The watch is very nice, and I love it! The only thing I'd suggest is a temp reading. The slate gray goes with any other band so I'd definitely recommend that color!

Love the idea that my watch is covered for any damage it may get

Great Running Watch! It keeps track of my works and running progress.

Great service...staff is very accessible and understanding they have great customer service...

It is a must get. Easy to exchange or fix. Hassle free.

I haven’t used the 2 year warranty yet but I’ve been to the geek squad before. They’re friendly and very knowledgeable. The 2 year warranty is really nice, especially since some electronics break down in that time

The watch is very perfect for pleasure and health. Great features are available to be used.

Great idea to add on. My watch unfortunately broke. And I dreaded the return process for fear of lots of questions or being denied return. I was happily surprised. Took watch in last night explained issues. No need to beg for an exchange or refund. The team member search for an exact replacement which was not available. The money I paid for the watch was quickly refunded to me so that I may use it towards another smart watch. Most hassle free process ever. Thank you Best Buy Geek Squad!