Customer Ratings & Reviews

Dot to have it I wish I could have purchased a longer one than two years

Best service need to purchase geek squad with your items always take care of problems that you have.

Hassle free service and worth the money, especially if you don't know how to fix the stuff on your own

For my the best option do you want with any electronics devices

Definitely a must if you dont have any other type of protection plan for your gear.

I replaced a Fitbit Blaze with this product after the Fitbit battery began to fail. Love the look of this watch. I liked ( and still like ) the user interface. Rotating the dial is quick and intuitive enough that you figure it out quickly. There are a respectable number of nice looking watch faces available. As a timepiece, I'd give it two thumbs up. The praise drops off after that I'm afraid. Battery life is disappointing at best and in my case, dropped off to down right unacceptable after only 5 months. Samsung was good about getting the battery replaced. They did that in much less time than they specified. I think it was out for repair for less than a week. I think that is pretty good anymore. We've heard of or experienced service that took way longer than estimated. I'd give Samsung good marks for their service and quick response. Back to the S3 as a product. As a fitness tracker, it was disappointing. It counted steps well enough, no particular complaints there. I wore my Samsung and my old Fitbit at the same time on a long walk, and they were within a few percent of the same count. The heart rate monitor was a battery hog, and I ended up following on-line advice and just turned it off. But...doesn't turning it off defeat the purpose of a fitness tracker. Heart rate was not important to me, so I did not particularly miss it. To others, it may be a deal-breaker. The Samsung was horrible at counting stairs. The 4 months I owned it stair counts were often zero. The real eye-opener was walking up a mountain trail at Rocky Mountain National Park. My wife's Fitbit counted well over 100 flights of stairs climbed, the Samsung...12 flights of stairs. No joke, it said I climbed 12 flights of stairs. This was a constant source of irritation and to me, and a real failure of the product itself. Even with the replacement battery I was finding myself charging it overnight, and then again in the early afternoon. Of course if its on the charge overnight, it can't do any sleep tracking either. Sleep tracking was another thing that seemed underdeveloped on the product. Not near as much information on the S3 as the Fitbit. In the end, I decided to return it. Too many compromises. Too many feature didn't work well...or at all. Battery life was unacceptable. All of this is too bad, because it is still a great looking product with a slick user interface. I just can't recommend it. Others have had better luck with this product. Maybe you will too. Don't expect too much if you are coming over from a Fitbit or a Garmin.

This is an excellent service especially for battery operated watches.

Had to return my first Fitbit Charge HR because it would not hold a charge for no more then 2 days. Went back and made an exchange with no problems.

It is always wise to purchase a Geek Squad Service. Replacement guaranteed when equipment breaks down.

We always purchase the peace of mind of Geek Squad Protection. May never use it, but it is tremendous to have when one does need it.

They helped me get a replacement watch since I had the warranty plan, if anything happens they'll replace watch

It pays to have the protection plan my watch gave out on me right before my plan ended and I took the old one in and Best Buy took care of me

Wife loves it. More durable than previous models. Looks great on her for any occasion.

Great service.dies what it supposed to..better to be safe then sorry..geek squad always great never had problem

Purchased this bu didn’t have to use it as of yet good to have whenever I do need it

Fortunately I have not had to replace my product but I have Geek Squad service and they are wonderful!

When buying and using expensive products, it is imperative that you cover yourself up with protective product replacement coverage.

This product is very useful and would recommend to others.

Lovemy watch keeps going and going lol worth every penny

On certain product you buy you must have this insurance on it it's a very good insurance must have