Customer Ratings & Reviews

agents came to the house and mounted my TV and they were fast and professional, I highly recommend it.

Nice piece of mind to have for all of your electronics in case you need a replacement.

I replaced a Fitbit Blaze with this product after the Fitbit battery began to fail. Love the look of this watch. I liked ( and still like ) the user interface. Rotating the dial is quick and intuitive enough that you figure it out quickly. There are a respectable number of nice looking watch faces available. As a timepiece, I'd give it two thumbs up. The praise drops off after that I'm afraid. Battery life is disappointing at best and in my case, dropped off to down right unacceptable after only 5 months. Samsung was good about getting the battery replaced. They did that in much less time than they specified. I think it was out for repair for less than a week. I think that is pretty good anymore. We've heard of or experienced service that took way longer than estimated. I'd give Samsung good marks for their service and quick response. Back to the S3 as a product. As a fitness tracker, it was disappointing. It counted steps well enough, no particular complaints there. I wore my Samsung and my old Fitbit at the same time on a long walk, and they were within a few percent of the same count. The heart rate monitor was a battery hog, and I ended up following on-line advice and just turned it off. But...doesn't turning it off defeat the purpose of a fitness tracker. Heart rate was not important to me, so I did not particularly miss it. To others, it may be a deal-breaker. The Samsung was horrible at counting stairs. The 4 months I owned it stair counts were often zero. The real eye-opener was walking up a mountain trail at Rocky Mountain National Park. My wife's Fitbit counted well over 100 flights of stairs climbed, the Samsung...12 flights of stairs. No joke, it said I climbed 12 flights of stairs. This was a constant source of irritation and to me, and a real failure of the product itself. Even with the replacement battery I was finding myself charging it overnight, and then again in the early afternoon. Of course if its on the charge overnight, it can't do any sleep tracking either. Sleep tracking was another thing that seemed underdeveloped on the product. Not near as much information on the S3 as the Fitbit. In the end, I decided to return it. Too many compromises. Too many feature didn't work well...or at all. Battery life was unacceptable. All of this is too bad, because it is still a great looking product with a slick user interface. I just can't recommend it. Others have had better luck with this product. Maybe you will too. Don't expect too much if you are coming over from a Fitbit or a Garmin.

I had to return my fitbit because of a problem with the band, no problem returning it and I ugraded to a Surgh. Well worth getting the warranty.

I always get the geek squad protection these guys are really smart and really good at their job.

The insurance responds for damaged watches either with a new replacement or with money returned

once a year we take out computers in for maintenance, updates etc. They have always done a great job

The protection for my galaxy watch. I have never used it yet. Hopefully I won't have too.

When buying smart devices it’s not a bad idea to get insurance just in case anything happen

Great additional option to have for piece of mind. A must when you purchase products

We always purchase the peace of mind of Geek Squad Protection. May never use it, but it is tremendous to have when one does need it.

I love Geek Squad Product Replacement Plans! No repair or service to wish about; you get a replacement or credit in store for covered items.

I can't say enough about a plan that will allow me two years to accidentally break a product and still exchange it for a brand new one! Love it!

The most Superior watch out there.. Apple can't hold a candle to Samsung.

I use my watch every day and getting product replacement coverage just gives me peace if mind.

When buying and using expensive products, it is imperative that you cover yourself up with protective product replacement coverage.

Always love Best buy's warranty never can go wrong they fix or replace every time

Ive always purchsed these protections because geek squad has always found a way to resolve any issues and are pretty quick. Havent had the need to use it thankfully. But i know that if i do it will be a good experience

This protection helps me to be worry free when it comes to my Samsung Fitness watch.

Best Buy's Geek Squad maintenance agreements are one of the prime reasons we shop at this location versus other options. We have had to use this service multiple times with good results.