Customer Ratings & Reviews

Great item. I don't know why I have to comment more but Great product...

So glad I have the warranty. It has come in handy with the 4 other Pro Fit watches I have had to replace .

Not bad, I liked it. Works good, great picture and easy functions . Love it. Would not work without it .

Open box excellent, what i got was just the watch thrown in a big box nothing else, no orginal packaging, no power cord ..Definitely not as advertised i went to the store basicly was told i got a good deal and refused to give me the charge cord that it should of come with, one manger was great and did try the other well not so great...you are taking a chance with open box and their badicly false advertising

This is always good to jave you never know when you might need it

Money saving for us all around the house. Thanks to clerk who suggested it!

This was really great to have in my opinion, after having a few incidents this came out very handy.

I purchased the plan for my Samsung Gear 3 Classic smart watch back in August '17. In January '18 after an update the watch would not charge. I tried resetting it several times to factory reset both within the watch setting and by holding down the power button. I go back to Best Buy and Geek Squad says they are not able to service them and that they will provide me with another watch. I'm over joyed and happy because with my frustration of the watch I was glad to hear good news. Then, I should have known it was a catch. Now you have to purchase a new plan for the new watch. Wait, I can see if I did damage to the watch ok possibly but this is after an update that before my watch was working perfectly fine. There isn't anything they can do because it is a defect with Samsung but they are not covering it, I was told. So of course I paid another 79.00 for the new watch, went home and had Verizon activate the watch. Now, moving forward to today the new one is doing the same exact thing as the old one. Will not charge or it will charge to maybe 40% and then quit saying the watch is over heated and must cool down. At times it is hot and at times it's not. Called Geek Squad and now I have to go to Samsung to have them fix the watch. Before you sale someone a warranty be sure to explain to them what the coverage actually cover. Yes, I got another watch and yes that is great if I was not in the same predicament as before and 79.00 in the whole. Never again will I purchase the warranty or continue to shop at Best Buy.

Haven't had to use them for the watch but they have always been good in the past when I have used them.

Excellent service, they attended my situation in less time i ever expected.

No questions asked replacement. Nice service when there was an issue

From replacing your broken item to doing a home install. Cant never go wrong!

I had no trouble exchanging my Fitbit when it started acting up and the rubber started to peel. Well worth the cost.

Great repair jobs love them lots of help and would use them more often

I feel safe knowing my product is covered just in case I have a problem with it

Great Customer service, great value for the cost and peace of mind.

Look anything to do with geek squad. They are the best.

Used this many times on different items. there is no question asked just bring in your defective item and get a new one.

For any electronic device the juice is worth the squeeze to buy this warranty. Odds are you will use it more than once.

Geek squad has adjusts helped when ever anything has gone wrong with my devices.