Customer Ratings & Reviews

Had this on a s7edge, was told it would cover any and all damage, didnt tell me there was 150$ deductible if something did happen

Reasonable price. Basically what you would expect from a warranty.

We purchased a Samsung galaxy active 2 watches with a $60.00 service contract. Three months later the back of the Samsung watched became unglued and when I brought it back. The said they would give me a new, but I would have to purchase another $60.00 service contract. I would not buy another Samsung watch and I would never buy their service contract

Unfortunately they don’t cover for loss or theft if it’s a watch and only cover that for phones very upsetting and wish they have stated this before I purchased the insurance.

I got it for my smart watch but when it got locked accidentally they couldn't fix it at the store and they wanted to send it off and it would take a month or so before I could get it back. I chose to look online and found a youtube video that help me unlock my watch in less than 3 minutes. so is it worth it? mm you decide

this is a great fitness tracker, they did quiet well with it, i love the gps but the height off the wrist is a bit intense

I wish I hadn't chose the product replacement option, since I heard Fitbit will send you a new one for free if it breaks!

I chatted online concerning my printer not staying online for use and the tech had remote control over my computer and when they were all done I had to take my computer in to be restore to factory settings because they tech screwed it up and locked me out of my own computer and I LOST EVERYTHING on my computer

Was told I was purchasing a protection plan to cover everything by a sales associate. Asked specifically about accidental damage due to kids and was told that the plan covered everything. After my kids caused the damage and attempted to get the item fixed. It was denied by best buy. Waste of money.

I dont think its worth it but lets see if it will be when i break my device

They suck and it's a waste of time I'm not gonna purchase this again I've had it for 2 years and it won't do you right all they Buy somewhere else you better off

Limited services, tried it once and I didn't want to go again even though my service is still active.

This is the second Fitbit that stopped working within a few months. Stopped working, charging within a few months. I returned it to Best Buy (Geek Squad protection Plan) and exchanged it for another which I gave to my daughter. And that one also stopped charging within a few months. Returned that one and got my money back. Now we use apple watch.

Mic stopped working, super frustrating, super laggy

Must’ve have with some purchases due to lack of durability.

Best buy cancelled my cloths washer delivery and i wont see my 800.00 purchace for a week more now...i cant just get my money back as it will take 10 business days for that...I GOT SCREWED!!! ILL NEVER USE BEST BUY AGAIN!!!

Never need this my watch is still working strong..

My Apple Watch still functions, will see if I will require a replacement. Wait and see

Been having issues with my galaxy watch 4 and its no longer in store, so they tell me to submit online and online says go to store. Tired of the circles.

I was led to believe that this plan can replace my watch if there is a mechanical issue. I also found out that the same plan is on my husbands watch that cost close to 500.00.