Customer Ratings & Reviews

I'm very satisfied with the puchase of the product replacement insurance. I haven't had any issues with the fitness tracker itself other than the part to keep the wrist band secured broke. Went in to see if it could be repaired....got a totally new tracker!

Got this on my Samsung watch , never had to use it yet but always trying to be prepared....

Definitely a must if you dont have any other type of protection plan for your gear.

AlwayBy insurance is very very necessary and I never buy a product without it Best Buy is a great

I can't say enough about a plan that will allow me two years to accidentally break a product and still exchange it for a brand new one! Love it!

service was quick but there was some communication issue with the phone availability. All resolved quickly.

I always try to get some type of warranty or protection for my devices. It comes in handy every time.

Best service need to purchase geek squad with your items always take care of problems that you have.

Hassle free service and worth the money, especially if you don't know how to fix the stuff on your own

I love Geek Squad Product Replacement Plans! No repair or service to wish about; you get a replacement or credit in store for covered items.

Wife loves it. More durable than previous models. Looks great on her for any occasion.

I didn't have to use this, while I had the plan. I usually only buy it on smaller purchases. I like that I can return the item, within the year and get another one, if I want.

Purchased this bu didn’t have to use it as of yet good to have whenever I do need it

It is always wise to purchase a Geek Squad Service. Replacement guaranteed when equipment breaks down.

It is a protection plan. Do I really need to say more?

I strongly recommend that all customers include this product with all purchases.

They helped me get a replacement watch since I had the warranty plan, if anything happens they'll replace watch

Protection plan for wearables is reasonable and fairly priced. Hope I won't need it.

I replaced a Fitbit Blaze with this product after the Fitbit battery began to fail. Love the look of this watch. I liked ( and still like ) the user interface. Rotating the dial is quick and intuitive enough that you figure it out quickly. There are a respectable number of nice looking watch faces available. As a timepiece, I'd give it two thumbs up. The praise drops off after that I'm afraid. Battery life is disappointing at best and in my case, dropped off to down right unacceptable after only 5 months. Samsung was good about getting the battery replaced. They did that in much less time than they specified. I think it was out for repair for less than a week. I think that is pretty good anymore. We've heard of or experienced service that took way longer than estimated. I'd give Samsung good marks for their service and quick response. Back to the S3 as a product. As a fitness tracker, it was disappointing. It counted steps well enough, no particular complaints there. I wore my Samsung and my old Fitbit at the same time on a long walk, and they were within a few percent of the same count. The heart rate monitor was a battery hog, and I ended up following on-line advice and just turned it off. But...doesn't turning it off defeat the purpose of a fitness tracker. Heart rate was not important to me, so I did not particularly miss it. To others, it may be a deal-breaker. The Samsung was horrible at counting stairs. The 4 months I owned it stair counts were often zero. The real eye-opener was walking up a mountain trail at Rocky Mountain National Park. My wife's Fitbit counted well over 100 flights of stairs climbed, the Samsung...12 flights of stairs. No joke, it said I climbed 12 flights of stairs. This was a constant source of irritation and to me, and a real failure of the product itself. Even with the replacement battery I was finding myself charging it overnight, and then again in the early afternoon. Of course if its on the charge overnight, it can't do any sleep tracking either. Sleep tracking was another thing that seemed underdeveloped on the product. Not near as much information on the S3 as the Fitbit. In the end, I decided to return it. Too many compromises. Too many feature didn't work well...or at all. Battery life was unacceptable. All of this is too bad, because it is still a great looking product with a slick user interface. I just can't recommend it. Others have had better luck with this product. Maybe you will too. Don't expect too much if you are coming over from a Fitbit or a Garmin.

Fortunately I have not had to replace my product but I have Geek Squad service and they are wonderful!