Customer Ratings & Reviews

Always get this because the tech never seems to last. Never had any issues with using the warranty.

Just added peace of mind for your electronics. Hopeful to never use it, but appreciate the assurance.

Your agents are the best and we will use this service agai !

Must get protection, great customer service and friendly

I had a Samsung galaxy 4 watch and after a year and a half of use the screen stopped working properly (just a bunch of lines). Since they couldn't get the serial number from the watch, as it is located in the settings on the screen, they gave me store credit for the watch. I used that towards the galxay 5 and bought the protection plan again. It's nice to have a company that will stand behind their 2 year warranty. Thank You Best Buy

I loved my Fitbit. It worked great for about a year. I'm trying to get Geek Squad to fit it, but so far no luck. they haven't answered when I reach out to them. It's been a few months of trying. Shame.

This watch was very good, the only con is that sometimes the heart rate sensor seemed a bit off and took long to actually start tracking. This was mainly annoying during workouts where I wanted to maintain 120-140bpm and wanted this as proof of improving my cardio but wouldn't read it to me, otherwise, very nice, customizable, and comfy.

I was one that never used to buy the extended protection, thinking like many, it was just a gimmick to get more money from you. Back when I bought my first Flat screen, a 50" 3D Plasma for somewhere around $1000, I thought it might be a good idea. It was a 5 year plan. I am so glad I did. About 3 years after purchasing the TV, a column of pixels in the center of the screen went black. I called Geek Squad and they sent a tech out to check it out and they determined the TV needed to be replaced. That model was no longer available but Best Buy gave me the full purchase price toward my new 55" UHD 3D TV. Ever since then I always buy extra protection on electronics over a certain price.

I was one that never used to buy the extended protection, thinking like many, it was just a gimmick to get more money from you. Back when I bought my first Flat screen, a 50" 3D Plasma for somewhere around $1000, I thought it might be a good idea. It was a 5 year plan. I am so glad I did. About 3 years after purchasing the TV, a column of pixels in the center of the screen went black. I called Geek Squad and they sent a tech out to check it out and they determined the TV needed to be replaced. That model was no longer available but Best Buy gave me the full purchase price toward my new 55" UHD 3D TV. Ever since then I always buy extra protection on electronics over a certain price.

2-yr Accidental Geek Squad Protection is an absolute must, whether you're prone to misfortune with your electronics or not. It gives me peace of mind and when its available I add it. The agent that assisted me was courteous and gave me a stress-free experience when I needed to make use of my protection plan. I was able to replace my item the same day and left the store very happy.

After always avoiding the "extended warranty" on everything, that for my watch I NEEDED the Best Buy extension! Now look... I'll probably never need this extra insurance now!

Uh I really don't know what to say about reviewing a plan thing I mean it gives me peace of mind knowing if it breaks they fix it or whatever

always good to have. havent had to use it yet, thankfully!

Factory warranties are great, but thats only for manufacturer defects. Accidental coverage for multiple years definitely gives you less stress as you don't have to worry if it accidentally breaks. I wouldn't buy an electronic device without it.

Great warranty, a must have when purchasing electronics.

The guys that helped me go through smart watches and discuss the different abilities and functions of a dozen different models was very helpful in my decision. I bought my TV earlier this year and it was the same then, very insightful staff that got a budget and preferences right away, and ran through a ton of options to help, and saved me time and effort researching myself!

Best buy is my go to store whenever I need something for my phone

Got it for safety reasons and the just in case because life

Best protection for all your electronics, very good prices.

Warraenty is nice to have for protection for 2 years.