Customer Ratings & Reviews

Great insurance to have i was able to get another free brand new watch after my first one started giving out.

Love it!...........................................

I bought the replacement plan for my Fitbit. Thankful! Band broke and Best Buy replaced Fitbit no questions asked.

Had mine for over a year and returned it with no hassles. I got a replacement shipped directly in just a few days.

I always get this for things that are heavily used and may have accidental damage.

This is a need to buy with everything. I have had no problems with enything I have had to return because of it.

I like that they offer this product. It makes me feel so much more secure with myself.

Geek squad protection is the only way to go! It gives you peace of mind if your product suddenly stops working.

Used this many times on different items. there is no question asked just bring in your defective item and get a new one.

For any electronic device the juice is worth the squeeze to buy this warranty. Odds are you will use it more than once.

I had no trouble exchanging my Fitbit when it started acting up and the rubber started to peel. Well worth the cost.

Never had to use but will be handy when I do hopefully wasn’t a waste of money

i fill very confortable knowing i am protected for the next few years.....

Awesome protection plan. All I had to do is bring it in and they fix or replace it it's just that simple.

Purchased this for a Samsung watch. Gives you peace of mind on damages. But does not cover loss or theft.

i have not used the Greek squad in a while, but when I did they are very helpful.

I went to the store for my second galaxy Watch replacement through this program and it was hassle free.

very nice Samsung watch Nice display size Multiple screens

Glad to get 2 years of protection, hopefully won't have to use it.

I purchased the plan for my Samsung Gear 3 Classic smart watch back in August '17. In January '18 after an update the watch would not charge. I tried resetting it several times to factory reset both within the watch setting and by holding down the power button. I go back to Best Buy and Geek Squad says they are not able to service them and that they will provide me with another watch. I'm over joyed and happy because with my frustration of the watch I was glad to hear good news. Then, I should have known it was a catch. Now you have to purchase a new plan for the new watch. Wait, I can see if I did damage to the watch ok possibly but this is after an update that before my watch was working perfectly fine. There isn't anything they can do because it is a defect with Samsung but they are not covering it, I was told. So of course I paid another 79.00 for the new watch, went home and had Verizon activate the watch. Now, moving forward to today the new one is doing the same exact thing as the old one. Will not charge or it will charge to maybe 40% and then quit saying the watch is over heated and must cool down. At times it is hot and at times it's not. Called Geek Squad and now I have to go to Samsung to have them fix the watch. Before you sale someone a warranty be sure to explain to them what the coverage actually cover. Yes, I got another watch and yes that is great if I was not in the same predicament as before and 79.00 in the whole. Never again will I purchase the warranty or continue to shop at Best Buy.