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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 5985 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 292 Showing 5,821-5,840 of 5,985 reviews
  • Rated 1 out of 5 stars

    Used to be the best warranty ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This warranty is no longer available, It is for 2 yrs. Fitbit is only 1 yr.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Haven't needed it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe needed for more expensive products, but didn't need it for this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Needs More coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have something for thefts with a small fee.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We do offer loss and theft protections on certain phones for an additional cost. Please swing by your local Best Buy store to see if your phone qualifies to have that protection added on.

  • Rated 1 out of 5 stars

    Ca I return as I did not use product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product I purchased this for was not to my liking, can I return?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    2 years accidental replace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest mistake ever not good at all.store .....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not cost effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's insurance of course. Designed to make the company money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't use due to item lost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received a defective product causing loss. No help

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    One that honors their policy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My pixel watch band broke, causing my watch to fall off my wrist and breaking the screen, took it into Best Buy no questions asked they replaced the watch and it was quick and simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, I recommend it 100%. Very good, I recommend it 100%.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection life saver for everyday life. Choose me for the 400

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never used it because it wasn't needed.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always spend the extra money and purchase the geek squad 2-Year Accidental Geek Squad Protection on big ticket items just for the peace of mind. I have had to use a few times in the past and it has simply paid for it's self. I do not feel like there is any other protection plan like it out there due to the simplicity of the protection plan. It brakes, they replace it. It's as easy as that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Plan to have

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love the protection plan, I've only had 1 minor problem in the 5 years of service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't needed it so far but I get it just incase my games have issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fixed my laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always helpful wether i use them in store or for hime installation very professional staff, and knowledgeable on the products they service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protective

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad to have this just in case its needed. Recommended specially with kids .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money. They know Iphone as well as Android.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Also helpful and easy to get things fixed. Awesome plan even We get replacement or money refunded right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan is my hero

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the protection plan on my first Fitbit One that clipped to my bra. One harsh washing machine ride later I was glad I had the protection plan. I decided to use the value and upgrade to the flex, that was a great upgrade and wore it constantly it actually was so comfortable I forgot to take it off several times swimming and shower, water proof and water resistant are not the same. Back to Best Buy and no hassle in the return and another upgrade the Charge. Loved it but as you can probably tell I am a bit rough and careless. Found myself wearing it in the shower so I decided to take it off and toss it, the toss was way harder than expected and it slammed against the bathroom mirror and didn't survive. Upgrade to the Surge only to get a rash so returned it for the Blaze. I'm a huge fan of the hassle free protection plan and the easy return policy. My promise to myself is I will not wash, toss or slam my new watch because I love it. Fingers crossed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used geek squad protection for several of my items to include send out repairs, as well as replacement. Although no one expects a device to break, I find it a great value and piece of mind to be able to get a speedy repair on my items without having to outright buy another.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Watch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service they actually call to make sure they are delivering to your right address. 5⭐⭐⭐⭐⭐very satisfied

    I would recommend this to a friend