Customer Ratings & Reviews

I'm happy with the accident protection, definitely would recommend

I'm happy with the accident protection, definitely would recommend

I've had to return my Fitbit, it stopped syncing. When I returned it, I didn't have my receipt. Best Buy pulled up my purchase and got me a brand new replacement. I was thrilled with how easy and speedy the service was.

This was well worth the money for me! Shortly after the manufacturer warranty ran out, my Fitbit started freezing and not working. A quick trip to the store, they checked it and I walked out with a new one.

Havent had to use them yet but have in the past and they have always been very helpful.

I asked for an upgrade for my garmin watch and pay the difference since there was a problem with the battery life but they wont do it

Always the best warrants in Puerto Rico. I love the way they do there job.

So I bought a Fit bit and I also bought the two year protection plan. I usually don't buy extra warranty plans but I did with this. Glad I bought it because my fit bit fell apart and Best Buy exchanged it for a brand new one.

Wonderful i haven't used it yet and hopefully won't have to

I purchased the extra protection plan for my gear s3 smart watch. I have not had any accidents so I have not had the opportunity to use it, but it does gives me piece of mind knowing I'm covered in the event of an accident.

Decided to go with a little protection to safeguard my investment. My Fitbit will be subjected to heavy use and just want to make sure I have something to fall back on. You just never know and accidents do happen!

Better option than dealing with Samsung when issies comes up with the watch

When I purchased this I was under the impression based on prior services that this was one and done. Unfortunately this wasn't explained that this policy did not have an "R" for replacement and required that it be sent to Geek Squad USA. They had it a week and I was without my device for a week and at the end of the day they replaced it. Which could had happened on the day I bought it in. it was clearly not repairable but I understand they are trying to reduce replacements vs repair, but this made me less the stratified customer

Always get this product. I have never regretted getting it and have had occasion to have to use it on other products and they did exactly what was PROMISED every time.

Haven't had to use it so far but have utmost trust in geek squad

Love all of the amazing features. Having the Google Assistant is incredibly handy...

Had to use this protection when broke face on my smart watch. Lucky i had it, saved me having to buy a new one out of pocket. They covered it with a new watch, no cost to me.

Bought a new iPhone and added this to the bundle. I always add Geek Squad Protection to my iPhone and iPads. Quick replacement if something goes wrong!

Watch protection for me has paid off. I am very hard on my watches and used the full replacement in the past. No worries on getting another watch with no hassle.

Excellent protection plan and easy to use, if you have a question Geek Squad can help you each step of the way and if there’s a problem Geek Squad solves it fast